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Patient Care Referral Coordinator

3 months ago

Boston, Massachusetts, United States Mattapan Community Health Center Inc Full time
:

POSITION DESCRIPTION

POSITION: Patient Care Referral Coordinator

DEPARTMENT: Primary Care

REPORTS TO: Director of Compliance and Risk Management

TYPE: Full Time

SALARY:

Summary:

Under the direct supervision of the Clinical Health Director the Patient Care Referral Coordinator will manage the health center's referral and authorization process for all health center patients.

Responsibilities:

  1. 50% Direct Patient Services
  • Ensure accurate and complete referral/admission and patient tracking information by initiating and following up on all internal and external referrals on behalf of the Health Centers patients.
  • Serve as an Ombudsman for the Health Centers patients and MCO's or HMO's regarding access to non-primary care services and coordinating the appeals process for denied services.

2. 50 % Administrative Duties

  • Keep detailed, accurate and complete records of referral activities to ensure appropriate visit frequencies as required for each payer per discipline.
  • Review utilization and referral reports from all payors, identifying trends and patterns to management and coordinating the distribution of such reports to identified stakeholders.
  • Maintain and make available to MCHC providers documented referral protocols, policies and procedures for all contracted MCO's and HMO's.
  • Participate in the Health Centers outreach and education activities geared towards attracting new members and retaining current membership.
  • Performs other related responsibilities as assigned.

Requirements:

  • High School graduate with a minimum of two years case management and referral experience.
  • Demonstrated knowledge of health care principles and philosophies.
  • Excellent communications and organizational skills are a must. Strong interpersonal skills and professional attitude. Word processing and database skills are preferred.

Accountability:

Position reports to the Director of Compliance and Risk Management

Requirements:

High School graduate with a minimum of two years case management and referral experience.

Demonstrated knowledge of health care principles and philosophies.

Excellent communications and organizational skills are a must. Strong interpersonal skills and professional attitude. Word processing and database skills are preferred.



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