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Customer Success Representative
3 months ago
Position: Customer Service Represenative
Location: Salt Lake City
Company: Calyx Containers
Role Overview:
The Customer Success Representative is a vital part of our team, dedicated to ensuring the highest level of service for our clients, particularly focusing on communicating operational updates to our sales team and customers. This role involves creating and managing open orders, design-related projects and providing comprehensive support in the customer journey from beginning to end. As a member of the Customer Success Team, this position reports directly to the Manager of Customer Success. A person with a positive attitude, willingness to get their hands dirty and problem-solving mindset will succeed in this position. We are looking for an individual who is passionate about the cannabis or packaging industry and helping our customers grow/succeed.
Key Responsibilities:
- Facilitate a seamless onboarding and reordering process for Customers.
- Guide customers through the Creative Services stages, acting as a liaison between Sales and our Art Team to ensure effective delivery of our Art Intake process.
- Provide comprehensive support to assigned customers, handling everything from order entry to issue resolution.
- Assist with CRM & ERP data entry and contribute to testing for system functionality and enhancements.
- Maintain accurate and detailed records of customer interactions and activities in the CRM & ERP system.
- Act as a strong support system for our Sales Team who is out in the field finding and cultivating strong customer relationships.
- Uphold customer satisfaction ensuring they know our Core Value #5: Customer Is The Only Boss, escalating concerns to leadership or relevant stakeholders when necessary.
- Engage with various cross-functional teams to convert business needs and product specifications into effective customer solutions.
- Other duties as assigned.
- A Bachelor's degree in Business, Sales, or Management is preferred. An equivalent combination of education, experience, and training will also be considered.
- 1-2 years of experience in customer service or account management is preferred.
- Proficiency in Microsoft Office applications and a comfort with working in a fast-paced, team-oriented environment.
- Strong communication skills, both verbal and written, with a knack for building effective client relationships.
- Excellent organizational skills with a keen eye for detail.
- Experience with CRM systems and proficiency in G-Suite, Excel, and PowerPoint is highly advantageous.
- Background in the Cannabis and/or packaging industry is preferred.
Our team is composed of bright, hardworking, creative, and highly motivated individuals looking to make an impact on the world. We seek like-minded colleagues who share our values and want to apply their experience, energy, and enthusiasm to help grow and scale a dynamic business in a rapidly expanding industry. The Calyx Containers culture fosters the personal and professional growth in a challenging and rewarding environment. We operate at a fast pace, demand high personal standards, and offer everyone the opportunity to contribute, skill-build, and develop their talents.
Benefits and Perks offered to full time employees:
-Flexible Paid Time Off
-Comprehensive benefits offerings including: Medical (with company-funded HRA), Dental, Vision, Short- and Long-Term Disability Insurance, Life Insurance, Headspace Care Mental Health effective the first day of the month following hire.
-Pet-friendly office environment
-401(k)
-Ability to make an immediate impact
-Monthly team meetings and frequent social events
An ideal Calyx candidate looks like:
-Has experience in the cannabis and/or packaging industry
-Thrives in a fast-paced environment
-Handles ambiguity with a positive attitude
-Rolls up their sleeves to help their team
How success is measured at Calyx:
First 30 days spent getting to know the company and our team
Ability to make an immediate impact - we're growing quickly and want you to help cultivate that
Living our core values:
--X-treme Ownership
--Be Quick, But Don't Hurry
--Sustainability Is Multi-Dimensional
--We Are Square: Quality Does Not Cut Corners
--Customer Is The Only Boss
--Earn Success Every Day
--The Biggest Failure Is The Failure To Ask For Help
--Better Together: Cultivate An Inclusive Environment
Calyx Containers is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We believe strongly in fair hiring practices and in creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibilities.
Calyx is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment and activities. To request reasonable accommodation, please contact (Please note that applications should not be emailed to this address).
