Senior Customer Success Manager

4 days ago


San Francisco, California, United States adjust Full time
About the Role

We're seeking a highly skilled Senior Customer Success Manager to join our team at Adjust. As a key member of our Business Development Department, you will be responsible for maintaining strong relationships with our existing clients and ensuring their success through the effective use of our suite of tools.

Key Responsibilities
  • Drive retention and growth among our most valuable customers by understanding their business needs and providing tailored solutions.
  • Enable successful roll-out of Adjust to customer employees, ensuring seamless adoption and integration.
  • Maintain a cadence of communication with customers to monitor adoption trends, sentiment, and identify opportunities for deeper engagement.
  • Identify opportunities for customers to act as Adjust advocates, promoting our platform and services to their networks.
  • Work with customers on contract renewals and expansion opportunities, ensuring long-term success and growth.
  • Represent the voice of the customer to inform our product roadmap, driving innovation and improvement.
Requirements
  • 5+ years of experience in Customer Success or Sales roles, with a strong background in mobile user acquisition.
  • Ability to find growth opportunities within accounts by adding value and providing tailored solutions.
  • Strong project management skills, with the ability to oversee multiple projects and prioritize tasks effectively.
  • Excellent communication and stakeholder management skills, with the ability to work autonomously and build strong relationships with customers.
  • Strong interest in understanding the marketing and software setup of clients to provide expert advice and guidance.
About Adjust

Adjust is a leading provider of mobile measurement and analytics solutions, trusted by marketers around the world. We're committed to delivering exceptional customer experiences and driving growth for our clients. If you're passionate about customer success and mobile user acquisition, we'd love to hear from you



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