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Customer Success Manager

1 month ago

San Francisco, California, United States Klarity Full time
About Klarity

Klarity is a pioneering company that leverages Natural Language Processing (NLP) to automate document review for Finance and Accounting teams. Our innovative solution addresses the pressing issue of messy and incomplete data in systems like Salesforce and Netsuite. With a strong product market fit in the Revenue Recognition use case, we're experiencing hypergrowth and have secured an $18m Series A funding in Dec 2021.

The Role

We're seeking a highly skilled Customer Success Manager to join our team at Klarity. As a foundational member of our Customer Success team, you will play a pivotal role in delivering the Klarity platform and driving growth and value realization for our customers throughout their journey. Your responsibilities will include leading the implementation of Klarity with our customers, partnering cross-functionally on ongoing discovery of new use cases, and defining the Customer Success playbook for Gen AI transformation.

Key Responsibilities
  • Lead the implementation of Klarity with our customers to drive initial product value
  • Partner cross-functionally on ongoing discovery of new use cases and translate customer needs into product solutions
  • Define and evolve the Customer Success playbook for Gen AI transformation for our customers
  • Develop trusted advisor relationships with customers to ensure they are achieving value
  • Engage in close collaboration with Product and Engineering teams representing the voice of the customer
  • Partner with internal teams and customers to secure successful engagement, adoption, and growth
Requirements
  • 5-10 years prior experience in Implementation, Sales/Success/Solution Engineering, or other customer-facing roles with Enterprise customers
  • Strong track record of leading successful implementations of software/SaaS solutions of $200k+ Annual Contract Value
  • Desire to be on the bleeding edge of Gen AI and develop the Enterprise Gen AI implementation and customer success playbooks
  • Ability to go deep into the weeds of complex enterprise workflows like RevRec, Billing and Order Management
  • Comfortable with technical complexities and can own breaking down technical requirements into tasks that can be delegated to engineers
  • History of fostering strong relationships with customers and teammates, including senior-level executives
  • Tactful and poised under pressure
  • Appetite to learn and ownership mentality