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Call Center Representative

3 months ago

Wilsonville, Oregon, United States Wolfers Home Services Full time
Job DescriptionJob DescriptionDescription:

"Second To None...Since 1901"

Your career in Plumbing, HVAC and Electric starts here at Wolfer's Home Services A five-star place to work, this is the company that will transform your career as a Customer Service Representative. At Wolfer's we strive to ensure our employees are taken care of. We are known for stability and offer opportunities for lateral growth.

Five-Star Place to Work: What's in it for you?

  • Earn $19-$24/hour to start
  • Schedule: Sunday - Thursday 9:00a-5:30p
  • Get paid biweekly Every other Friday is payday
  • 75% paid medical premiums including dental and vision
  • Company Matched 401K
  • Paid Time Off
  • Plus, a community. This is last on the list because it is most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You will come to love our company outings; causal office environment and you will build life-long friendships at Wolfer's.

The Big Task:

This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician's.

Responsibilities:

  • All calls answered with urgency in a professional manner
  • Call handling and meeting customer needs consistently followed
  • Meet the call center goal for opportunity expectations in respect to setting appointments
  • Existing tools, scripts, and systems used consistently to book appointments
  • Department procedures followed routinely to ensure consistently high sales
  • Logging into systems in a timely manner
  • Makes follow- up calls to customers for satisfaction of service performed by technicians
  • Check invoices to ensure technician input proper payment and information in each order for accounting

Additional Benefits include:

  • On-going technical and sales development training from the best in the business.
  • Professional respect and a great team environment
Requirements:

Basic Qualifications:

  • Willingness to work the following schedule: Tuesday-Saturday, 10am-6:30pm
  • Education: High school diploma or equivalent GED
  • Experience: 1 year assisting customers in call center or customer service environment
  • Ability to pass a background check and drug screen prior to hire