Customer Service Representative
1 day ago
We are seeking a highly skilled and motivated Customer Service Specialist to join our team at Rollins, a leading provider of pest management services. As a Customer Service Specialist, you will play a critical role in delivering exceptional customer experiences and ensuring the success of our business.
Key Responsibilities- Contact customers to schedule and confirm service appointments
- Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
- Schedule & communicate with Service Technicians to meet customer requirements
- Perform outbound calls to customers to follow-up on service received
- Perform outbound calls to customers regarding outstanding account balances
- Receive payments from past due customers
- Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
- Reschedule unserviced accounts within 24 hours
- Answer inbound customer service calls with an open, friendly greeting
- Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
- Use strong communication skills to communicate/empathize with customers
- Work well within a team
- Participate in quality assurance processes/programs/initiatives as requested
- High School/GED or better
- 2 years: Proven customer service experience
- 1 year: Proficiency in MS Outlook, Word and Excel
- Preferred: 3-4 years: Scheduling or dispatch experience in a service industry a plus
- Competitive hourly pay
- Comprehensive benefits package including medical, dental, vision, maternity & life insurance
- 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Employee discounts, tuition reimbursement, dependent scholarship awards
- Quality, comprehensive training programs
Founded in 1901, Rollins is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM. The Pest Management Industry is growing and is a recession resistant line of business. Rollins is financially stable and growing as the largest subsidiary of, (NYSE: ROL), headquartered in Atlanta, GA.
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