Customer Support Specialist

2 weeks ago


Wilsonville, Oregon, United States Wolfers Home Services Full time
Job Overview

"Excellence in Service...Since 1901"

Your journey in Home Services begins here at Wolfer's Home Services. Renowned for being a five-star workplace, we are dedicated to transforming your career as a Customer Service Specialist. At Wolfer's, we prioritize the well-being of our employees and are recognized for our stability and opportunities for professional growth.

What We Offer:

  • Starting pay of $20-$24/hour
  • Work Schedule: Monday - Friday, 10:00 AM - 6:30 PM
  • Biweekly pay schedule with paydays every other Friday
  • 75% coverage of medical premiums, including dental and vision for you
  • 50% coverage of medical premiums, including dental and vision for your family
  • 401K with company matching
  • Paid Time Off
  • A supportive community where we value teamwork and camaraderie. Our company outings and casual office environment foster lasting friendships.

Key Responsibilities:

This role involves welcoming incoming callers and scheduling appointments for our services. You will assist in a consistently professional, friendly, and prompt manner, accurately conveying information to both external and internal customers using scripts and other resources to secure appointments for our technicians.

  • Respond to all calls with urgency and professionalism
  • Consistently meet customer needs through effective call handling
  • Achieve call center goals related to appointment setting
  • Utilize existing tools, scripts, and systems to book appointments
  • Adhere to departmental procedures to maintain high sales standards
  • Log into systems promptly
  • Conduct follow-up calls to ensure customer satisfaction with technician services
  • Verify invoices to ensure accurate payment and information entry for accounting

Additional Perks:

  • Continuous technical and sales training from industry leaders
  • A respectful and collaborative team environment

Qualifications:

  • Availability to work Monday - Friday, 10:00 AM - 6:30 PM
  • Education: High school diploma or equivalent GED
  • Experience: Minimum of 1 year in a call center or customer service role
  • Ability to pass a background check and drug screening prior to employment


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