Customer Care Specialist

2 weeks ago


Wilsonville, Oregon, United States Wolfer's Inc Full time

Job Type

Full-time

Description

"Excellence in Service...Since 1901"

Your journey in Home Services begins here at Wolfer's Inc. A recognized leader in the industry, we are committed to elevating your career as a Customer Care Specialist. At Wolfer's, we prioritize the well-being of our employees and are known for our stability and opportunities for professional growth.

Why Choose Us?

  • Compensation: $20-$24 per hour
  • Work Schedule: Friday - Tuesday 10:00 AM - 6:30 PM
  • Biweekly pay schedule with every other Friday as payday
  • 75% coverage of medical premiums, including dental and vision for you
  • 50% coverage of medical premiums, including dental and vision for your family
  • 401K with company matching
  • Paid Time Off
  • A supportive community. We value our team and expect you to bring that same spirit when you join us. Our company outings, casual office atmosphere, and the friendships you will forge at Wolfer's are what set us apart.
Your Key Responsibilities:

This role involves welcoming incoming callers and scheduling appointments for our services. You will assist customers in a consistently professional, friendly, and prompt manner, accurately conveying information to both external and internal clients using scripts and other resources to secure appointments for our technicians.

Core Duties:
  • Answer all calls with urgency and professionalism
  • Consistently meet customer needs through effective call handling
  • Achieve call center goals regarding appointment setting
  • Utilize existing tools, scripts, and systems to book appointments
  • Adhere to departmental procedures to maintain high sales standards
  • Log into systems promptly
  • Conduct follow-up calls to ensure customer satisfaction with technician services
  • Verify invoices to ensure accurate payment and information entry for accounting
Additional Benefits:
  • Continuous technical and sales training from industry leaders
  • A respectful and collaborative team environment
Requirements:
  • Availability to work the specified schedule: Friday - Tuesday 10:00 AM - 6:30 PM
  • Education: High school diploma or equivalent GED
  • Experience: Minimum of 1 year in a call center or customer service role
  • Ability to pass a background check and drug screening prior to employment
Salary:

$24.00 per hour

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