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Customer Support Specialist
2 months ago
Join a Legacy of Excellence
Your journey in the Home Services industry begins with Wolfer's Home Services. Recognized as a premier workplace, we are dedicated to nurturing your career as a Customer Support Specialist. At Wolfer's, we prioritize the well-being of our employees and are committed to providing a stable work environment with opportunities for professional advancement.
What We Offer:
- Competitive pay ranging from $20 to $24 per hour
- Work schedule: Monday to Friday, 10:00 AM to 6:30 PM
- Biweekly pay schedule with every other Friday as payday
- 75% coverage of medical premiums, including dental and vision for you
- 50% coverage of medical premiums, including dental and vision for your family
- 401K plan with company matching
- Paid Time Off
- A supportive community where teamwork is valued, fostering friendships and camaraderie through company events and a relaxed office atmosphere.
Key Responsibilities:
This role involves welcoming incoming calls and scheduling appointments for our services. You will assist customers in a consistently professional, friendly, and prompt manner, ensuring accurate information is conveyed to both external and internal clients while utilizing scripts and other resources to secure appointments for our technicians.
- Respond to all calls with urgency and professionalism
- Consistently meet customer needs during call handling
- Achieve call center goals regarding appointment setting
- Utilize existing tools, scripts, and systems effectively to book appointments
- Adhere to departmental procedures to maintain high sales standards
- Log into systems promptly
- Conduct follow-up calls to ensure customer satisfaction with technician services
- Verify invoices to confirm accurate payment and information entry by technicians
Additional Advantages:
- Continuous technical and sales training from industry leaders
- A respectful professional environment with a collaborative team
Qualifications:
- Availability to work Monday to Friday, 10:00 AM to 6:30 PM
- Education: High school diploma or equivalent GED
- Experience: Minimum of 1 year in a call center or customer service role
- Ability to pass a background check and drug screening prior to employment
