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Technical Support Coordinator
3 months ago
About the Role
The Technical Support Coordinator is a member of our Technology Solutions Team, supporting Enterprise Car Sales operations nationwide.
They are responsible for providing professional, timely, and accurate resolution of technology and operational related issues and incidents to serve our growing operation.
Being a member of the Car Sales Technology Solutions team offers many advantages including exposure to several applications and vendor products, multi-faceted roles and experiences, cross-functional team collaboration, and the ability to see the immediate impact of contributions.
If you can effectively navigate change and enjoy wearing many hats you will find this an opportunity to maximize skill diversity, learn many facets of Car Sales processes and systems, and build broad IT experience.
This is a full-time position with the following schedule options available (1 weekday schedule and 1 Saturday schedule):10am-7pm (Tuesday-Friday) OR
1pm-10pm (Monday-Thursday)
AND
8am-5pm (Saturday) OR
10am-7pm (Saturday)
This position is part of our Enterprise Car Sales - Shared Services Division located in St. Louis, MO.
After an initial trainig period (typically 30 days) this position is available for flexible hybrid schedule with one day in the office required per week.
Enterprise offers an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, paid time off, and organizational growth potential.
Compensation decisions will be made based on factors that include but are not limited to experience, education, location and skill level.
Enterprise Mobility ) is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car ) , National Car Rental ) and Alamo Rent A Car ) brands through its integrated global network of independent regional subsidiaries ) .
Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.
Privately held by the Taylor family of St.Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.1 million vehicles and accounted for nearly $35 billion in revenue through a network of more than 10,000 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
ResponsibilitiesResolve technology-related incidents
Provide remote customer service
Ensure the highest-level of customer service by following professional phone etiquette protocol and operating in a helpful and timely manner
Troubleshoot software and hardware problems quickly to determine the appropriate resolution path
Document issues within the problem management system with clear, concise and accurate information; document troubleshooting process and procedure for each issue
Assist with trend and root cause analysis; identify and communicate problem trends; identify and communicate gaps in department knowledge required to resolve specific problems
Track activities using the appropriate software
Educate customers on appropriate problem resolutions to minimize repeat requests; provide timely follow-up
Equal Opportunity Employer/Disability/Veterans
Qualifications
Minimum:
High School diploma/GED required
Bachelor's Degree preferred
Must have 1 or more years of experience troubleshooting business or personal PC hardware/software
Must have previous experience in a customer facing role
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Technical Skills:
Technical proficiency in Windows OS, Office 365, and MS Office Products (including Excel and OneNote) preferred
Experience with SharePoint, ServiceNow preferred
Competency Based:
Executing
Working With a Team
Customer Service
Communication
Resilience
Flexibility
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.
If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ) to contact us about your interest in employment.