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Technical Support Specialist

2 months ago

St Louis, Missouri, United States Enterprise Holdings Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our Enterprise Car Sales Technology Support Team. As a Technical Support Specialist, you will play a critical role in providing advanced technical support, business analysis, and project management to ensure the reliability and efficiency of our technology solutions.

About the Role

The Technical Support Specialist will work closely with cross-functional teams to analyze business needs, manage critical support functions, and contribute to the successful opening of new dealerships. This role requires a strong understanding of technology solutions and business processes, as well as excellent communication and problem-solving skills.

Responsibilities
  • Conduct advanced trend analysis and root cause analysis to proactively address issues and improve system performance
  • Analyze, test, and validate supported applications and technologies, ensuring their reliability and efficiency
  • Produce and manage comprehensive solution documentation for a variety of stakeholders
  • Provide on-call, advanced escalation support on a rotational schedule after normal business hours and on weekends
  • Perform complex data analysis to support customer and management requests, providing data-driven recommendations
  • Develop and maintain a suite of reports (daily, weekly, monthly, quarterly, and annual YOY) for internal management and IT stakeholders
  • Collaborate with various departments to identify business support needs, particularly for new technology deployment and development
  • Support project management activities related to opening new dealerships, ensuring visibility and coordination across teams, including Facilities and IT
  • Monitor and assess the effectiveness of service level agreements, suggesting new agreements to manage customer expectations and quality standards
  • Participate in the development of new support solutions and strategies based on trend analysis and evolving business needs
  • Centralize communication efforts for management and global audiences, ensuring clear and consistent messaging
  • Ensure adherence to quality standards, processes, and procedures through regular quality assurance audits
Qualifications
  • HS Diploma, GED, or Equivalent required
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must have 2+ years of experience troubleshooting business or personal PC hardware/software
  • Must have 1+ years of experience in a customer-facing role
  • Bachelor's degree strongly preferred
  • Project facilitation, coordination, or management experience

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. We offer an excellent benefits package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, paid time off, and organizational growth potential.

This position is located at our Corporate Headquarters in Clayton, MO and is not eligible for remote work. Compensation decisions will be made based on factors that include, but are not limited to experience, education, location, and skill level.