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Technical Support Specialist

2 months ago

St Louis, Missouri, United States OneZero Solutions Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at OneZero Solutions. As a key member of our support team, you will provide expert-level technical support on complex hardware and software issues, leveraging specialized training to resolve advanced help desk inquiries efficiently.

Key Responsibilities
  • Provide technical guidance and mentorship to lower-tier support personnel to ensure they are equipped to handle technical challenges and escalate issues appropriately.
  • Respond to and manage incoming problem reports, identifying, replicating, and resolving hardware and software-related issues.
  • Conduct root cause analysis to diagnose symptomatic responses, isolate probable causes, and eliminate recurring technical problems.
  • Utilize Trouble Management Systems (TMS) and other error monitoring tools to track, manage, and document technical issues to ensure timely resolution.
  • Develop and maintain a knowledge base for documenting solutions to complex issues and facilitate continuous improvement and support efficiency.
Requirements
  • High School Diploma and 4 years of relevant experience
  • Hardware and software troubleshooting on Windows Systems
  • Help Desk Support (Provide excellent customer service to all users)
  • SCCM
  • Ticketing Systems (ServiceNow and Netsuite)
What We Offer

OneZero Solutions offers a comprehensive benefits package, including health/dental/vision/life insurance plans, 401K with company matching, PTO & paid holidays, employee referral program, and educational assistance.