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Technical Support Engineer
2 months ago
We are seeking a highly skilled Desktop Support Specialist to join our team at Tata Consultancy Services. As a key member of our IT infrastructure team, you will be responsible for providing technical support and expertise to our end-users.
Key Responsibilities:- Technical Support: Provide timely and effective technical support to end-users on various desktop technologies, including Windows, macOS, and mobile devices.
- Operating System Management: Manage and maintain Windows 10 Autopilot via Intune, Bitlocker Encryption through Intune, and other related technologies.
- Software Distribution: Experience in SCCM, OS, and software distribution technologies, including deployment and maintenance of software applications.
- Audio/Video Conferencing: Support and maintain audio/video conferencing equipment, including setup, configuration, and troubleshooting.
- Network Infrastructure: Familiarity with Cisco Switches and routers, and ability to troubleshoot network-related issues.
- Technical Skills: Proficient in Windows 10/11, macOS, laptop, SCCM, and AV conferencing equipment.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders.
