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IT Support Engineer
3 months ago
About the Job Title:
A fantastic opportunity as an: IT Support Engineer at Twitch, located in San Francisco, CA.
About the Company:
Twitch is one of the largest live streaming services globally, with vibrant communities centered around gaming, entertainment, music, sports, cooking, and more. It's a place where numerous communities unite every day for various activities.
About the Role:
We're seeking an energetic Technical Support Engineer to join our expanding End-user Services team. Your responsibilities include managing service tickets, aiding in new hire onboarding, providing on-site technical support, handling AV systems, and offering support for live events, such as company-wide All Hands meetings.
If you're someone who wants to contribute to our Enterprise Infrastructure and Operations growth while delivering exceptional customer service in a friendly and diligent manner, this role is for you. Reporting to the Senior Manager, End-user Services, this position is based in our San Francisco office and requires presence at least three times a week.
You Will:
- Provide personalized technical support to global Twitch employees regarding IT and AV equipment.
- Troubleshoot user issues related to network, access, software, and hardware.
- Manage hardware assets throughout their lifecycle, including deployment, retrieval, and secure disposal.
- Support on-site events, including the weekly company All Hands broadcast, and collaborate with team members for successful delivery.
- Maintain and troubleshoot conference room AV technology, Games Lab, printers, and other IT-related site equipment.
- Enhance our existing knowledge base and create new articles based on emerging workflows and systems.
- Identify blockers to users' work efficiencies and recommend process improvements.
You Have:
- 4+ years of experience in an IT Support role involving Audio Video systems.
- Broad knowledge of managing and troubleshooting personal devices like Mac, Windows, or Linux in an enterprise environment.
- Understanding of networking concepts such as DNS, DHCP, and TCP/IP protocols.
- Familiarity with various collaboration tools and AV systems like Google Meet, Zoom, Teams, Chime, and Cisco room systems.
- Knowledge of Audio Video system configuration and administration.
- Exposure or some experience in scripting with Python, Bash, or PowerShell.
- Awareness regarding Security standards.
Bonus Points:
- Advanced Windows, macOS, or Linux systems administration skills/certification.
- Experience with Google Workspaces, Slack, or ServiceNow.
- AV industry certifications.
- Familiarity with Twitch.
Perks:
- Medical, Dental, Vision & Disability Insurance.
- 401(k) options.
- Maternity & Parental Leave.
- Flexible Paid Time Off.
- Amazon Employee Discount.
Note: This description has been enhanced to bring more value and provide a detailed overview of the IT Support Engineer role at Twitch. It does not contain any promotional language or calls to action.
