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Service Design Strategist

3 months ago

Washington, Washington, D.C., United States Technical Assent Full time
Job DescriptionJob Description

Position Title: Service Design Strategist (Senior Consultant/Managing Consultant)

Position Type: Full-time (W-2)

Salary: Competitive

Company Description:

Technical Assent is passionate about services in government, business, and not-for-profit. We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients. You will be working on government programs that have strategic importance to our clients. Your team will work IN and ON the client's core mission- helping them deliver their services day-to-day while simultaneously looking for opportunities to improve. Our work is Driven by Evidence, Grounded in Understanding, and Focused on Impact.

Our consultants combine the creative and pragmatic to deliver the results that matter most to our clients. We see beauty when art and science come together. We seek self-starters, people who are confident in tackling challenges independently and bringing this to high-performing teams. We continually seek feedback from our customers and employees, looking for opportunities to grow. As a small company, our employees have an essential voice in shaping our culture. You help grow our culture and, in turn, grow from the experience.

Job Description:

As a consultant supporting Federal government clients, you will work as part of an innovative team to research, prepare, and deliver high-quality solutions. You will be trusted to complete tasks independently, begin leading others in completing tasks, and contribute to the overall team effort to solve challenging problems for the benefit of our customers.

The successful candidate will have the ability to:

  • Lead a team in customizing and implementing service based solutions.
  • Aid in the facilitation of training, conducting focus groups and interviews, creating journey maps, etc.
  • Develop a deep understanding of what the client is trying to accomplish and create strategies to solve multiple dimensions of a business problem
  • Lead the creation of project specific deliverables, managing team contributions and providing overall quality control
  • Create status reports for leadership outlining progress of project activities.
  • Independently manage time and deliverables

Minimum Qualifications:

  • Bachelor's degree
  • 6-10 years of experience in Federal Government Consulting or other management consulting
  • 3+ years of experience with human centered design and/or design thinking, employee experience, customer experience, and/or service design
  • Curious and open-minded approach to work
  • Thrive in a continuous Build-Measure-Learn cycle
  • Engage with technology—with comfort and ease (PowerPoint, Word, Excel, Teams, Monday, Slack, etc.)
  • Excellent verbal and written communication skills
  • Ability to obtain and maintain a Public Trust security clearance

Preferred Qualifications:

  • Certification in Human-Centered Design, design thinking, and/or service design background
  • Experience consulting for the Federal government

Job Location and Travel Expectations:

  • This position is remote. Some travel (