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Commercial Client Services Manager

3 months ago

Irvine, California, United States EverBank N.A. Full time

Commercial Client Services

The Commercial Client Services will lead the client service team(s) responsible for servicing all of the complex commercial deposit relationships.

Strong leadership and organizational skills will be essential to collaborate with partners across various lines of businesses and functions in order optimize client service processes, ensure seamless operations, and enhance the overall client experience.


Key Responsibilities and Duties

  • Leads efforts to foster a clientcentric culture across the organization.
  • Drives transformation initiatives by identifying opportunities for process innovation and efficiency improvements to enhance client satisfaction levels and revenue growth.
  • Acquires an indepth understanding of commercial treasury management products, account analysis, and services to support client's needs.
  • Leverages experience and market knowledge to develop strong, trustbased relationships with key client stakeholders to ensure clients' needs are met and expectations are exceeded throughout the engagement process.
  • Collaborates with internal stakeholders to align client requirements with product developments and service enhancements.

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 5+ Years Required; 7+ Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level
8PL

Requirements:

Preferred Qualifications

  • Bachelor's degree in business administration, Finance, or related field; master's degree preferred.
  • 10+ years of leadership and team management experience in commercial banking relationship management, services and support
  • Advanced knowledge and understanding of commercial and specialty deposit account structures, commercial banking payment systems, treasury management products and industry practices
  • Excellent communication, interpersonal and leadership skills
  • Ability to collaborate effectively with internal and external key stakeholders
  • Knowledge of regulatory requirements related to commercial banking operations.

Hybrid work is a minimum of 4 days a week with one flexible day for remote work.

Posting End Date: 5/7/2024
LI-HYBRID #LI-AF1

Req Benefits:
EverBank is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. EverBank strives to pay wages competitive with those prevailing in our geographic areas and industry.


EverBank's Total Rewards package includes superior benefits such as, health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.

EverBank prohibits pay discrimination on the basis of any protected characteristic.

EverBank may require a background check as a condition of employment.

Qualified applicants with arrest and/or conviction records will be considered in accordance with applicable federal, state, and local laws and regulations, including, but not limited to, any laws and regulations specifically pertaining to banks and federal contractors.

EverBank seeks priority referrals of protected veterans for jobs at all locations within the state.

Compensation:
$114,800 to $155,300

Additional Details:
VEVRAA Federal Contractor


We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant.

However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.


Machine Readable Files


The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRFs).

The MRFs for the benefit package options under are linked below:

Machine Readable Files (MRFs) - Aetna