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Executive Front Office Manager
3 months ago
SALARY RANGE:
$80,000
WHO WE ARE:
Taking a cue from our name, Luma brings a bright, fresh, innovative approach to the contemporary lifestyle hotel scene, in the epicenter of NYC.
Nestled between corporate giants and the vibrant Times Square entertainment hub, LUMA stands tall at 30 floors, above West 41st Street.
Situated in the lively Bryant Park vicinity, our location influences every aspect of our operation.Illustrating our focus on tech-savvy amenities, modern design, and intuitive service that appeals to our guests seeking comfort and productivity, whether they are traveling for business or leisure.
Centrally positioned, we link our guests through the city and connect you with like-minded brands through strategic partnerships. With our independent mindset, LUMA shines as a pioneer in the realm of forward-looking hospitality.
Being affiliated with a hotel that ranks in the
Top 10% worldwide and holds a
Top 5 position on TripAdvisor, we can offer a phenomenal career advancement opportunity.
The prestige achieved across a global reach sponsors a distinguished recognition that can create an optimistic work environment with a focus on excellence and customer satisfaction.
Employees may benefit from being part of a team that consistently delivers exceptional service, which can lead to a sense of pride and accomplishment in their contributions.
Providing employees with valuable experience and skills-building that will enhance their professional growth and propel their career development.The high standards set by the hotel to maintain its top ranking also translates into comprehensive training and excellent development opportunities for staff members.
Additionally, working at a worldly renowned hotel can offer incredible exposure through networking opportunities with a diverse clientele, and the chance to work with a team of talented individuals who are passionate about hospitality.
Overall, being committed with a thriving hotel can be a fulfilling and rewarding experience for anyone seeking a robust and dynamic environment.
THE ROLE:
Responsible for the overall operations of the Front Office department to include the front desk, bell, concierge and night audit.
WHAT YOU'LL DO:
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Operations
- Staff Management
- Training
- ADMINISTRATIVE
WHAT WE LOOK FOR:
- Bachelor's degree required or equivalent combination of education and experience.
- Minimum 3 years' experience in a hotel front office management role.
- Boutique independent hotel experience preferred.
- Hotel experience with high ratings and exceptional customer service record.
- Fire Safety Director Certificate required
Skills:
Preferred
- Problem Solving
- Training
- Teamwork
- Time-Management
- Conflict Resolution
- Customer Service
Behaviors:
Preferred
- Leader: Inspires teammates to follow them
Motivations:
Preferred
- Goal Completion: Inspired to perform well by the completion of tasks
