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Call Center Representative Bilingual

3 months ago

Warwick, Rhode Island, United States Beltone New England Full time

Job Type

Full-time

Description

Join our friendly team

  • Help people with hearing loss
  • Fun, close-knit call center (under 10 people)
  • $16/hour, full-time (M-F, 8 hours)
  • Great benefits (medical, dental, vision, 401k, paid time off)
  • Paid training & yummy office perks
Responsibilities:
  • Schedule appointments & answer calls
  • Enter patient info securely
  • Use Google Maps & marketing materials
  • Track call outcomes
You'll love it if you:
  • Enjoy helping others
  • Like working in a team
  • Want a stable schedule
Benefits:
  • Monthly Bonus Plan up to $300+
  • 401k plan and company match (after one year)
  • Medical/Dental/Vision insurance options
  • Paid time off
  • Paid holidays
  • No required weekends or mandatory overtime
  • Job training - 2-week thorough training schedule
  • Employee Assistance Program (EAP)
  • Paid lunch break, as well as up to two additional 15-minute breaks each day
Requirements

Qualifications:
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Customer-oriented - Ability to take care of the customers' needs while following company procedures and policies.
  • Enthusiastic - Ability to bring energy to the performance of a task.
  • Friendly - Ability to exhibit a cheerful demeanor toward others and our prospects/patients on the phone.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Patience - Ability to act calmly under stress and strain and not being hasty or impetuous.
  • Self-motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.
  • Tactful - Ability to show consideration for and maintain good relations with patients and team members.
  • Tolerance - Ability to work successfully with a variety of people without making judgments.
Salary Description

$16 per hour