Call Center Agent

6 days ago


Warwick, Rhode Island, United States Axelon Full time

Job Summary:

Axelon is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our customers regarding our insurance products and services.

Key Responsibilities:

  • Respond to customer inquiries and requests via phone, email, and other communication channels.
  • Provide accurate and timely information about our insurance products and services.
  • Process transactions and fund transfers, and refer requests for policy modifications to the appropriate areas.
  • Efficiently access multiple electronic systems and LAN/PC to provide complete responses.
  • Work at all times to enhance and strengthen the relationship between the customer and Axelon.
  • Support special campaigns as needed, or if solicited by the customer.

Requirements:

  • 1-2 years of call center service experience is preferred.
  • 2-3 years of customer service experience is required.
  • Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products and services.
  • Excellent oral and written communication skills.
  • Superior telephone etiquette and listening skills.
  • Ability to understand and respond clearly to customers in a dynamic, fast-paced environment.
  • Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.
  • Strong organizational and time management skills.
  • Ability to work various shifts within hours of operation.

What We Offer:

  • A competitive hourly rate.
  • A comprehensive training program to ensure your success in the role.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.

Language: English (en-US)



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