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Customer Experience Representative
2 months ago
About Us
Penske Automotive Group is a leading Fortune 500 company in the automotive industry, consistently recognized for its commitment to excellence and customer satisfaction.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our Business Development Center as a Customer Experience Representative. In this role, you will play a critical part in delivering exceptional customer experiences through prompt, professional, and courteous communication.
Key Responsibilities
- Assist customers with inquiries and concerns via various communication channels
- Provide accurate and timely information to customers regarding their vehicle ownership journey
- Utilize MS Office Suite, CRM, and lead management tools to manage customer inquiries and update customer files
- Collaborate with internal teams to ensure seamless customer experiences
Requirements
- Genuine interest in providing exceptional customer experiences
- Excellent communication, interpersonal, and organizational skills
- Strong work ethic with the ability to work in a fast-paced, results-driven environment
- Ability to work independently and as part of a team
What We Offer
- Comprehensive benefits program, including health care options and 401k savings and retirement plan
- Training, resources, and opportunities for career growth and advancement
- A values-driven culture built on integrity, professionalism, excellence, and teamwork