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Customer Experience Representative

2 months ago


Warwick, Rhode Island, United States Penske Automotive Full time

About Us

Penske Automotive Group is a leading Fortune 500 company in the automotive industry, consistently recognized for its commitment to excellence and customer satisfaction.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our Business Development Center as a Customer Experience Representative. In this role, you will play a critical part in delivering exceptional customer experiences through prompt, professional, and courteous communication.

Key Responsibilities

  • Assist customers with inquiries and concerns via various communication channels
  • Provide accurate and timely information to customers regarding their vehicle ownership journey
  • Utilize MS Office Suite, CRM, and lead management tools to manage customer inquiries and update customer files
  • Collaborate with internal teams to ensure seamless customer experiences

Requirements

  • Genuine interest in providing exceptional customer experiences
  • Excellent communication, interpersonal, and organizational skills
  • Strong work ethic with the ability to work in a fast-paced, results-driven environment
  • Ability to work independently and as part of a team

What We Offer

  • Comprehensive benefits program, including health care options and 401k savings and retirement plan
  • Training, resources, and opportunities for career growth and advancement
  • A values-driven culture built on integrity, professionalism, excellence, and teamwork