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Commercial Relationship Liaison I
4 months ago
About Us
Capital Bank N.A. is headquartered in Maryland, and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $2 billion in assets. We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.
Come join a bank where our employees thrive and are engaged in meaningful work. For the last 4 out of 5 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.
Position Purpose
The Commercial Relationship Liaison (RL) is responsible for supporting a team of assigned Commercial Banking teams to manage customer experience and expectations. The RL is responsible for ensuring that the team can effectively manage customer implementations, problem resolution and cross-selling of the Bank's product offerings.
- RL Level 1 supports the Commercial Banking Team(s) in maintaining and managing their portfolios.
- Coordinates transactions with bank customers and prospects, third party consultants, such as project inspectors, appraisers, environmental firm staff, attorneys, and engineers.
- Responsible for assisting with the collection of all required documents related to a customer request and supporting credit packages via the Loan Operating System (LOS).
- Accompanies the Relationship Manager on appointments, as needed.
- Direct contact with clients ranging from closings to coordination of information.
- Collaborate closely with internal departments, title companies and law offices to ensure full cycle integrity and client satisfaction.
- Ensures all required documentation is collected and maintained as required.
- Works with outside vendors and professionals to remedy situations as needed.
- Effectively motivates all personnel to produce individualized production metrics.
- Generally stays informed about the legal, compliance, and market-risk-related issues.
Minimum Education & Experience
- Bachelor's degree in relevant field or equivalent work experience.
- 1 year of experience working with portfolios approximately $100M or less.
- Previous and successful experience in a Banking environment; branch, sales or customer facing roles.
- Prior experience with core banking systems, Fiserv and Abrigo preferred.
Technical Knowledge and Skills
- Knowledge of banking terminology and products.
- Problem-solving skills and the ability to identify, research and resolve issues that arise with customers.
- Strong written and verbal communication skills.
- Strong organizational skills with ability to set priorities in a multi-task environment and meet deadlines.
- Demonstrated proficiency with Microsoft Office Suite.
Other
Ability to travel within a defined market area.
Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
