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Inside Property Adjuster

3 months ago

Chicago, Illinois, United States Allstate Full time
The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good.


You'll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount.

We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.


Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams.

For more than 89 years we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face.

We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don't follow the trends. We set them.

Job Header:

SAP Job Title:
Claims-Adj CAT IA Thft-Anlst II

Band:
A2

FLSA Status:
Exempt

Job Code:
Revised Date: 05/10/2023

Working Hour Requirements:

- **This is a Home-Based position. The working hours for this position is Monday through Friday between 12:00 p.m. - 8:30 p.m. EST., with the ability of working rotational Saturdays.**
Allstate Benefits:Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more.

That is why as an Allstater, you'll enjoy a Total Rewards package that includes:

  • Competitive pay with needed support for continuous development and career advancement.
  • Flexibility in scheduling and a time off policy that helps support your work/life balance.
  • Initial and ongoing training to get you proficient in your new role.

Sign On Bonus:


Sign-on Bonus: You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.

This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.


A day in the life of an inside Property Adjuster, and what it takes to do the job:

You will wear many hats that will require a level of experience:

  • The Customer Service Expert -you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.
  • The Investigator you'll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.


 The Negotiator
  • You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
  • The Problem Solver you'll utilize multiple tools to get the job done in a fastpaced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
  • The Recorder you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Preferred Qualifications:

  • Previous industry experience is highly desired.
  • Proficiency in using Xactimate and other relevant software for virtual assessments.
  • Strong analytical skills to assess property damages and accurately determine claim coverage.
  • Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
  • Ability to work independently and manage time efficiently in a virtual work environment.
  • Detailoriented and organized, with a focus on delivering highquality and efficient claim resolutions.

Notice of Licensing Requirement:

  • As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
  • If required, the Hiring Manager will work with you along with the Centralized Licensing