Senior Property Claims Specialist

2 weeks ago

Chicago, Illinois, United States Liberty Mutual Full time
Compensation Philosophy
The typical starting salary range for this position is influenced by various factors such as skills, experience, education, certifications, and geographical location. The complete salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and offers opportunities for advancement as employees grow and develop within the role. Some positions at Liberty Mutual may have a corresponding compensation plan that includes commission and/or bonus earnings based on multiple factors outlined in the compensation plan for the role.

Role Overview
Property Claims Adjusters are responsible for investigating commercial property claims, assessing damages, determining coverage, and establishing accurate loss cost estimates. They manage the insured's exposures and losses, coordinate with consultants, and strive for a prompt, fair, and equitable settlement in accordance with fair claims handling standards. This role involves negotiating settlements for claims of varying complexity and perils.

Training is essential for your success, and reliable attendance during training is mandatory.

Key Responsibilities:
  • Conduct thorough and fair investigations by gathering relevant facts to determine coverage, origin, and extent of loss. Analyze financial statements to adjust moderately sized business interruption losses.
  • Perform on-site appraisals or direct independent adjusters to ascertain facts regarding causation, damages, and exposure.
  • Engage and oversee consultants and independent adjusters as necessary, ensuring that costs are reasonable and necessary.
  • Establish and maintain accurate loss cost estimates and reserves for each claim for reporting and financial records.
  • Keep the Insured and other stakeholders informed about the claim's status through clear, timely, and accurate communications.
  • Determine coverage affirmations or denials based on facts and policy terms, and develop necessary information for advance, partial, and final payments when appropriate.
  • Adhere to policy time requirements and fair claims handling practices.
  • Negotiate settlements for claims of varying complexity and perils, achieving prompt and equitable resolutions where policy liability exists.
  • Maintain electronic claim files with accurate, clear, and timely documentation reflecting adjustment activities and substantiating payments made.
  • Participate in quality assurance file review sessions and serve as a technical resource for less experienced claims personnel.
  • Be available for catastrophe duty as required.
Qualifications
Knowledge of property insurance, commercial property claims, coverage evaluation, claims investigation, loss assessment, and reserves is essential. Skills in financial analysis, insurance regulations, negotiation, and settlement of moderately complex claims are required. Candidates should possess strong customer focus, decision-making abilities, results orientation, effective spoken communication, and adaptability. The ability to build relationships, mentor and train less experienced team members, listen actively, write business correspondence, produce accurate work, manage projects, and utilize core applications/spreadsheets is necessary. A bachelor's degree or equivalent experience, successful completion of required internal training programs, and AIC (Associate in Claims) module 33, along with at least 18 months of progressively responsible experience, are also required.

Willingness to travel to catastrophe sites for assignments that may last several weeks is necessary.
About Liberty Mutual
At Liberty Mutual, our mission is to assist individuals in embracing today while confidently pursuing tomorrow. We foster an environment centered on openness, inclusion, trust, and respect. Here, you will discover a wide range of roles and a workplace dedicated to transforming your passion into a fulfilling career.

Liberty Mutual has been recognized as a "Great Place to Work" by Great Place to Work US for several consecutive years. We have also been named one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years, we have been acknowledged by Forbes as one of America's Best Employers for Women, one of America's Best Employers for New Graduates, and one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion, please visit our website.

We value your hard work, integrity, and commitment to improvement, and we prioritize people by offering benefits that support your life and well-being. To learn more about our benefit offerings, please visit our website.

Liberty Mutual is an equal opportunity employer. We do not tolerate discrimination based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or any basis prohibited by federal, state, or local law.

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