Commercial Property Claims Adjuster

2 weeks ago

Chicago, Illinois, United States Liberty Mutual Full time
Compensation Philosophy
The typical starting salary range for this position is influenced by various factors such as skills, experience, education, certifications, and geographical location. The comprehensive salary range for this role reflects the competitive labor market value for all employees in similar positions nationwide and provides opportunities for advancement as employees grow and develop within their roles. Some positions at Liberty Mutual may include a corresponding compensation plan that may feature commission and/or bonus earnings based on multiple factors outlined in the compensation plan for the role.

Role Overview
Property Claims Adjusters are responsible for investigating commercial property claims, assessing damages, determining coverage, and establishing accurate loss cost estimates. They manage the insured's exposures and losses, oversee consultants, and work towards achieving prompt, fair, and equitable settlements in accordance with fair claims handling standards. They negotiate settlements for claims of varying complexity and perils.

Training is essential for your success, and it begins with consistent attendance. Active participation during training is mandatory.

Key Responsibilities:
  • Conduct thorough and fair investigations by gathering relevant facts to determine coverage, origin, and extent of loss. Analyze financial statements to adjust moderately sized business interruption claims.
  • Perform on-site appraisals or direct independent adjusters to ascertain facts related to causation, damages, and exposure.
  • Engage and manage consultants and independent adjusters as necessary, ensuring costs are reasonable and justified.
  • Establish and maintain accurate loss cost estimates and reserves for each claim for reporting and financial documentation.
  • Keep the insured and other stakeholders informed about the claim's status through clear, timely, and accurate written and oral communications. Effectively address moderately complex coverage issues with minimal oversight.
  • Affirm or deny coverage based on facts and policy terms, and develop necessary information for advance, partial, and final payments when applicable.
  • Adhere to time requirements set forth in the policy and fair claims handling practices.
  • Negotiate settlements for claims of varying complexity and perils, ensuring prompt, fair, and equitable resolutions where policy liability exists.
  • Maintain electronic claim files with accurate, clear, and timely documentation that reflects adjustment activities and substantiates payments made.
  • Participate in quality assurance file review sessions and serve as a technical resource for less experienced claims personnel.
  • Be available for catastrophe duty as required.
Qualifications
Proficient knowledge of property insurance, commercial property claims, coverage evaluation, claims investigation, loss assessment, evaluation and reserves, financial analysis, insurance regulations, and negotiation of moderate complexity claims. Skills in customer focus, decision-making, results orientation, effective communication, and adaptability are essential. Ability to build relationships, mentor and train less experienced team members, listen actively, write business correspondence, produce accurate work, manage projects, oversee vendors, and utilize core applications/spreadsheets as typically acquired through a bachelor's degree or equivalent. Successful completion of required internal training programs and AIC (Associate in Claims) module 33, along with at least 18 months of progressively responsible experience, is required.

Willingness and ability to travel to catastrophe sites for assignments that may extend over several weeks.
About Liberty Mutual
At Liberty Mutual, our mission is to assist individuals in embracing the present while confidently pursuing the future. We foster an environment centered on openness, inclusion, trust, and respect. Here, you will discover a wide array of roles and a workplace dedicated to transforming your passion into a fulfilling career.

Liberty Mutual has been recognized as a "Great Place to Work" by Great Place to Work US for several consecutive years. We have also been honored as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years, we have been acknowledged by Forbes as one of America's Best Employers for Women, one of America's Best Employers for New Graduates, and one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion, please visit our website.

We value your dedication, integrity, and commitment to improvement, and we prioritize people by offering benefits that support your life and well-being. To learn more about our benefit offerings, please visit our website.

Liberty Mutual is an equal opportunity employer. We do not tolerate discrimination based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, pregnancy, genetic information, or any other basis prohibited by federal, state, or local law.

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