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Events Lead

3 months ago

Nashville, Tennessee, United States Forrest Solutions Full time

The Client Relations Supervisor is the key liaison between Forrest Solutions and our clients, ensuring strong relationships and high levels of customer satisfaction. This role involves resolving issues promptly, enhancing service delivery, and taking accountability for problem resolution.

Key Responsibilities:

Operational Leadership (30% Daily):

  • Manage day-to-day operations of client portfolios, ensuring targets and metrics (revenue, profitability, compliance) are met.
  • Maintain an operational overview of the team to meet and maintain client deadlines and expectations.
  • Introduce and implement new best practices in services, staffing, and technology.
  • Collaborate with teams to set and achieve short- and long-term goals.
  • Monitor project progress, identify risks, and implement mitigation strategies.
  • Ensure site readiness, including proper signage and cleanliness.
  • Produce and present weekly reports.
  • Participate in weekly leadership discussions.

People Leadership (20% Daily):

  • Oversee staff time and attendance, dress code, and policies.
  • Provide ongoing performance feedback and determine training requirements.
  • Ensure timely completion of necessary training to enhance employee skills.

Meeting Room Spaces (20% Daily):

  • Monitor and support daily meeting room reservations.
  • Manage no-show reservations and maintain meeting room organization.
  • Ensure meeting rooms are clean, stocked, and ready for use.

Workspaces (10% Daily):

  • Maintain and clean mobile workspaces weekly.
  • Ensure resident workspaces are tidy and presentable when unoccupied.

Kitchen Areas (10% Daily):

  • Manage dishwasher operations and keep tables and chairs organized.
  • Coordinate supply deliveries and restock kitchen, pantry, and office supplies.

Backup Reception (8.5% Daily):

  • Greet and assist visitors and clients, ensuring their comfort.
  • Handle inquiries, visitor lists, and urgent requests.
  • Provide tours and manage temporary badge distribution and audits.

Training (1.5% Weekly):

  • Track training hours, classes, and certifications.

Requirements:

  • 2-3 years of experience in service industries such as Hospitality, Hotel and Restaurant, or Event Planning.
  • Strong technical skills (Microsoft Office Suite, Google Docs, A/V equipment).
  • Ability to stand for long periods and work well in a fast-paced environment.
  • Professional demeanor with excellent verbal and written communication skills.
  • Ability to navigate clients at all professional levels and maintain a high level of professional appearance.

Competencies:

  • Client-first mentality with self-confidence, energy, and enthusiasm.
  • Detail-oriented with strong multitasking and decision-making skills.
  • Ability to meet deadlines and work under pressure.
  • Excellent listening skills to identify both spoken and unspoken needs.
  • Flexibility and adaptability in a constantly changing environment.

Physical and Environmental Requirements:

  • Frequent standing, walking, and bending.
  • Occasional sitting, squatting, and reaching above shoulder level.
  • Ability to lift and carry loads up to 50 lbs.
  • Frequent use of fine finger movements, speaking, and hearing.

Equipment:

  • Computer and mobile phone provided.

Join us in this dynamic role where you will play a vital part in ensuring client satisfaction and operational excellence at Forrest Solutions