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Lead Events Coordinator

2 months ago

Nashville, Tennessee, United States Ryman Hospitality Properties Full time
Position Overview

As the Senior Events Manager, you will be responsible for the comprehensive management of assigned events, ensuring that all aspects, including food and beverage services, are executed flawlessly within a dynamic live music venue, bar, and restaurant setting. This role involves leading a team of Event Managers to successfully deliver private and special events across various locations. You will collaborate closely with sales, culinary teams, and venue leadership to explore innovative event concepts and fresh culinary offerings. This position reports directly to the General Manager.

Key Responsibilities
  • Oversee the entire life cycle of assigned events while guiding Event Managers in their planning and coordination efforts. Ensure that all banquet event orders and event details are accurately reviewed and communicated.
  • Act as the primary liaison with potential clients, planners, and vendors, managing availability checks, site visits, budget estimations, and clarifying venue policies and best practices.
  • Serve as the main point of contact for rental and special event clients from the confirmation stage through to the completion of the event, ensuring exceptional customer service. Collaborate with clients to develop comprehensive project plans that address their specific needs and objectives.
  • Work in partnership with internal departments and external vendors to foster creative development and execution of events and special projects. Clearly communicate objectives related to marketing, scheduling, staffing, and equipment requirements to ensure successful outcomes.
  • Engage with clients prior to events to align expectations and ensure all objectives are met, addressing any guest or maintenance issues as they arise.
  • Identify and maximize upsell opportunities while providing coaching and training to Event Managers and service teams to enhance revenue growth.
  • Ensure timely submission of all invoices and documentation to the Accounting department, maintaining compliance with financial controls and ensuring all payments are collected prior to events.
  • Analyze event budgets and expenditures to pinpoint areas for cost savings and negotiate vendor contracts effectively.
  • Collaborate with sales and venue leadership to optimize the event calendar for maximum utilization and profitability.
  • Partner with the Senior Banquet Captain to provide essential training for service staff, focusing on customer service, serving etiquette, and new food and beverage offerings.
  • Adhere to and promote all corporate standards, guidelines, policies, and procedures in compliance with local, state, and federal regulations, while maintaining personal integrity and supporting the company’s values.
  • Perform additional duties as assigned.
Qualifications

Education
  • Bachelor's degree in Business, Hospitality Management, or a related field, or equivalent experience.
Experience
  • Minimum of 5 years in food and beverage or event planning and production.
  • Proven experience in supervising and leading teams.
  • Familiarity with restaurant management principles and equipment is advantageous.
  • Experience with event management systems such as Tripleseat is preferred.
Skills and Abilities
  • Exceptional interpersonal, written, and verbal communication skills.
  • Ability to manage multiple projects with varying deadlines effectively.
  • Strong attention to detail and excellent organizational skills.
  • Capacity to motivate and inspire team members to deliver outstanding service.
Licenses / Certifications
  • State Alcohol Education Card required upon hire.
  • Certified Food Safety Manager certification required within 90 days of hire.
  • Completion of Crowd Management training upon hire.
  • Valid driver's license with a satisfactory driving record required.