Lead Events Coordinator

2 weeks ago

Nashville, Tennessee, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY


Responsible for the preparation of all event-related documentation and collaboration with Sales, property departments, and clients to ensure a consistent and high-quality service throughout the pre-event, event, and post-event stages of property events.

This role primarily focuses on managing intricate events. Guarantees a smooth transition from sales to service and back to sales. Identifies opportunities to enhance revenue through up-selling and providing enhancements to deliver exceptional events.

Acts in the capacity of the Director of Event Management or Director of Event Planning and Operations during their absence.

Serves as the primary contact for the event planner on property, ensuring a positive experience.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years of experience in event management or a related professional field.
OR

  • 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field; no prior work experience required.

CORE WORK ACTIVITIES

Executing Event Operations

  • Addresses issues and/or proposes alternatives to previous arrangements as needed.
  • Facilitates pre-event and post-event meetings for assigned groups.
  • Identifies operational challenges related to their group and collaborates with property staff and clients to resolve these challenges and/or develop alternative solutions.
  • Manages client budgets to optimize revenue while meeting client needs.
  • Oversees client experiences from file turnover through the post-event phase until turnover back to sales.
  • Conducts pre- and post-event meetings as necessary to review and communicate group requirements and feedback.
  • Manages group room allocations and meeting spaces for assigned groups.
  • Adheres to all standards, policies, and procedures.
  • Celebrates successes and publicly acknowledges the contributions of team members.

Executing the Sales and Marketing Strategy

  • Promotes products and services throughout the event process.
  • Participates in client site inspections and assists with the sales process when necessary.
  • Acts as a liaison between field sales personnel and clients throughout the event process (pre-event, event, post-event).

Managing Profitability

  • Oversees revenue and profitability associated with events.
  • Forecasts group sleeping room needs and event revenue (catering and audio-visual) for their groups.
  • Reviews billing and payments with clients.

Providing Exceptional Customer Service

  • Engages with guests to gather feedback on product quality and service levels.
  • Addresses guest issues and complaints.
  • Maintains a visible presence with clients throughout the entire event process.
  • Follows up with clients post-event.
  • Welcomes clients during the event phase and transitions to the Event Operations team for detail execution.
  • Aims to enhance service performance.
  • Sets a positive example for guest relations.
  • Reviews feedback and guest satisfaction results with associates.
  • Coordinates and communicates verbally and in writing with clients (internal and external) regarding event specifics.
The salary range for this position is $74,000 to $92,000 annually.

Marriott offers a bonus program, comprehensive health care benefits, a 401(k) plan with up to 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.

Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting.

Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


About the Team

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences.

A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.

Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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