Current jobs related to Guest Services Operations Manager - Tampa, Florida - Air Culinaire Worldwide
-
Assistant Guest Services Manager
3 weeks ago
Tampa, Florida, United States Evolution Parking & Guest Services Full timeJob SummaryThe Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The Assistant Guest Services Manager will proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive...
-
Shuttle Driver
2 weeks ago
Tampa, Florida, United States Evolution Parking & Guest Services Full timeJob SummaryThe Shuttle Driver is a key member of our team at Evolution Parking & Guest Services, responsible for delivering exceptional customer service to guests in a professional, courteous, and efficient manner.Key ResponsibilitiesDrive a multi-passenger van to transport guests safely and efficientlyProvide first-class customer service to guests,...
-
Guest Services Operations Manager
3 days ago
Tampa, Florida, United States Universal Weather and Aviation, Inc. Full timeJob Title: Guest Services Operations ManagerJob Summary:The Guest Services Operations Manager is responsible for providing exceptional service to clients, vendors, and employees by effectively managing all service requests. This role involves building loyalty within the client base and supporting the operation as needed.Key Responsibilities:Oversee all...
-
Guest Services Operations Manager
3 weeks ago
Tampa, Florida, United States Universal Weather and Aviation, Inc. Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at Universal Weather and Aviation, Inc. As a key member of our Guest Services Department, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.Key ResponsibilitiesCustomer...
-
Front Desk Representative
3 weeks ago
Tampa, Florida, United States Guest Services Full timeJob Summary: We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Guest Services. As a key member of our hospitality management company, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience from check-in to check-out.Key Responsibilities:Front Desk Operations:...
-
Front Desk Representative
2 weeks ago
Tampa, Florida, United States Guest Services Full timeJob Summary: We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Guest Services. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Guest Services: Provide administrative support to...
-
Front Desk Representative
3 weeks ago
Tampa, Florida, United States Guest Services Full timeJob Summary: We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Guest Services. As a key member of our hospitality management company, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience from check-in to check-out.Key Responsibilities:Front Desk Operations:...
-
Guest Services Manager
4 weeks ago
Tampa, Florida, United States Crestline Hotels & Resorts Full timeJob Overview:The Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the front desk at Crestline Hotels & Resorts. This position is responsible for overseeing daily activities to guarantee exceptional guest experiences and high employee satisfaction.Key Responsibilities:Manage front desk operations to uphold high standards of...
-
Guest Services Manager
3 weeks ago
Tampa, Florida, United States Crestline Hotels & Resorts Full timeJob Overview:The Front Desk Supervisor plays a crucial role in overseeing the daily functions of the front desk, ensuring that both productivity and employee satisfaction are prioritized while delivering exceptional service to guests.Key Responsibilities:Manage front desk operations to uphold high standards of guest service and staff performance.Facilitate...
-
Guest Services Supervisor
3 weeks ago
Tampa, Florida, United States Crestline Hotels and Resorts Full timeJob Summary:The Front Desk Supervisor is responsible for overseeing the front desk operations to ensure exceptional guest service and high productivity. This role requires a strong leader who can motivate and train staff to deliver outstanding results.Key Responsibilities:Guest Services: Greet and register guests, assign rooms, and provide information on...
-
Guest Services Manager
4 weeks ago
Tampa, Florida, United States Crestline Hotels & Resorts Full timeJob Overview:The Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the front desk area, which is vital for maintaining high standards of guest satisfaction and operational efficiency.Key Responsibilities:Overseeing the daily activities of the front desk to promote a productive work environment and enhance employee...
-
Guest Services Ambassador
2 weeks ago
Tampa, Florida, United States Oliver Companies Full timeAbout Oliver CompaniesOliver Companies is a leading property management company with a rich history dating back to 1978. Our company has established itself as a prominent player in the hotel development and management industry, with a strong presence across the country.Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team...
-
Guest Service Ambassador
2 weeks ago
Tampa, Florida, United States Global Hotel Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Global Hotel Group. As a key member of our Front Desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesGuest ServiceProvide warm and welcoming...
-
Live Nation Entertainment Guest Services Manager
3 weeks ago
Tampa, Florida, United States Live Nation Entertainment Full timeJob Summary:Live Nation Entertainment is a leading global entertainment company, comprised of market leaders in ticketing, concerts, and media & sponsorship. We are seeking a highly motivated Guest Services Manager to join our team at the MIDFLORIDA Credit Union Amphitheatre.Key Responsibilities:Lead and manage a team of guest services staff to ensure...
-
Guest Service Ambassador
2 weeks ago
Tampa, Florida, United States Marriott International Inc Full timeJob SummaryWe are seeking a highly motivated and customer-focused Guest Service Expert to join our team at Marriott International Inc. As a Guest Service Expert, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesProvide personalized service to guests, responding to...
-
Guest Services Supervisor
3 weeks ago
Tampa, Florida, United States Crestline Hotels & Resorts Full timeJob Overview:The Front Desk Supervisor plays a crucial role in overseeing the front desk operations, ensuring optimal productivity and high standards of guest service. This position is essential for maintaining a positive atmosphere for both employees and guests.Key Responsibilities:Manage the daily functions of the front desk to uphold service excellence...
-
Guest Services Representative
4 weeks ago
Tampa, Florida, United States Pyramid Global Hospitality Full timeCompany Overview Pyramid Global Hospitality is a leading name in the hotel management industry, dedicated to fostering a culture that prioritizes its employees. Our commitment to a People First philosophy is evident in our supportive work environment, which promotes diversity, growth, and overall wellbeing. We offer a comprehensive range of employee...
-
Guest Services Operations Coordinator
1 week ago
Tampa, Florida, United States AEG Full timeJob SummaryWe are seeking a highly skilled and customer-focused Shuttle Driver to join our team at IMG Academy. As a Shuttle Driver, you will be responsible for providing exceptional guest services, ensuring a memorable experience for our visitors.Key ResponsibilitiesProvide excellent customer service to guests, exceeding their expectations with every...
-
Guest Services Manager
3 weeks ago
Tampa, Florida, United States Live Nation Entertainment Full timeJob Summary:Live Nation Entertainment is a leading global entertainment company, comprised of market leaders in ticketing, concerts, and media & sponsorship. We are seeking a Guest Services Manager to oversee the management of all guest service functions at our venue.Key Responsibilities:Interview, select, train, supervise, counsel, and discipline guest...
-
Overnight Valet Parking Attendant
13 hours ago
Tampa, Florida, United States Evolution Parking & Guest Services Full timeAbout Evolution Parking & Guest ServicesWe're a leading provider of specialized valet parking and front door services for hotels and resorts nationwide. Our team of experts operates and manages parking and front door services at top hotels, delivering exceptional guest experiences.Our focus on the hotel industry allows us to offer a sophisticated guest...
Guest Services Operations Manager
3 months ago
Work location: Tampa, FL
Job Purpose:
The Operations Manager, Guest Services is responsible to provide impeccable service to our clients, vendors and employees by professionally managing all service requests. Further responsibilities include building loyalty within our client base and supporting the operation as needed in the course of business.
Under the direction of the Director, Guest Services, the Operations Manager, Guest Services will be responsible for managing the overall business functions of the Guest Services Department, by directing and managing of their assigned team of Guest Service Manager to meet and exceed both the demands of our clientele, as well as, performance expectations of the company. The Operations Manager, Guest Services will work with Operations, Network, IT, Finance and Marketing & Sales to consistently deliver an incredible experience to our clients within the Air Culinaire system.
Responsibilities and Associated Duties :
Daily Duties Oversee all functions and operations of their respective Guest Services Team.Engage Team Managers as needed for shift briefings, process updates, operational challenges, personnel concerns, etc.Review GPQC list for assigned team and close out as many requests as possible.Review process event list to close out any client facing requests.Actively and continually walk the floor to observe service levels and efficiencies firsthand and provide guidance, training and direction for various operational challenges.Ensure any orders that are processed by the assigned team are e-filed and coded properly.Ensure the GSAs are empowered to "save" quotes from cancelling by applying appropriate promotional code/discount to "win" the order.As occasion warrants, perform secondary QC for a Team Manager that requests a senior level sign-off, i.e. watch list client or allergen type order.Per weekly rotation assume role as "Email Quarterback" and direct the allocation of emails to ensure all communications are being routed to the proper team.Prepare and/or review pass downs for communication to subsequent shift personnelEngage Director, Guest Services or VP of Guest Services as needed. As Needed Duties Handling of escalated issues direct with the customer, kitchen or vendor as needed – in conjunction with Team Manager.Proactively manage staffing levels and schedules while engaging the Director, Guest Services as needed for recruitment.Review current SOPs to align all transactional processes within the organization.Ensure GSAs of assigned team are following the standard self QC guidelines.Be informed of any GSA coaching by Team Manager that requires HR documentation or verbal warnings.Active engagement in New Hire training.Assist in recurrent training in conjunction with Guest Experience Manager.Prepare monthly schedule for assigned team.Manage client accounts of assigned team.Manage changes to assigned client's blue screen notes.Managing the onboarding of clients to assigned team within the current operating system, i.e. building of client profiles and billing information (credit card information).Manage watch list of assigned team. Adding or subtracting clients as needed.Participation as requested in meetings with Network (Bi-weekly), On-Sites (As needed), Customers (As needed).Participating in monthly meetings to discuss direction/concerns within department.Compile, lead and complete reviews for all team members within assigned team.Any additional duties as assigned by Director, Guest Services. Misc Work in conjunction with Director, Client Services to provide a positive professional work environment for all associates.Follow the current Air Culinaire Employee Handbook when dealing with all employee relation issues.Travel and participate in conferences, conventions, client meetings as requested.Schedule flexibility is a must, including some evening, weekend or holiday hours as necessary.Measures of Success:
Smart Goals- success will be measured using the Smart Goals, which are established annually, just prior to the new Fiscal Year starting which include: Specific Job Responsibilities Stellar Customer Service Integrity & Accountability Entrepreneurial Spirit Teamwork CommitmentKnowledge, Experience and Skill Requirements:
Four year degree preferred. Prefer experience in managing a call center environment. Experience in managing client relationships in a business environment. Ability to utilize MS Word//Excel. Proficient in the use of Outlook Proficient in general computer navigation and terminology Must be able to multi-task during the course of regular business Exhibit exceptional organizational and prioritization skills. High proficiency in professional verbal and written communications skills. Prior experience or knowledge of culinary services and/or aviation required Schedule flexibility including evening, weekend and holiday hours.Benefits Package:
Air Culinaire Worldwide employees have the flexibility to design the benefit selections best suited for their needs. Full Time employees are eligible for healthcare and supplemental benefits on the first of the month, following 30 days of employment. 401 (K) Retirement Plan with a discretionary 100% employer match of the first 6% of participant contributions. Plan entry is the first day of the month following 30 days of employment. Three (3) medical plans to choose from, with an excellent employer contribution. Available Dental and Vision insurance Company paid basic life insurance, with the option to elect additional voluntary term life. Company paid short-term and long-term disability insurance. Available supplemental benefits, including critical illness, accident insurance, hospital indemnity insurance and pet insurance. Health Savings Account and Flexible Spending Account available (for eligible plans) Generous Paid Time Off Program for full time employees Employee Assistance Program (EAP) See our benefits hereFinal candidate for the position will be required the following:
Pre- employment criminal background heck Pre-employment Drug Test MVR (if applicable to the position) E-VerifyDisclaimer:
This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.
Air Culinaire Worldwide, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.
