Assistant Guest Services Manager

5 days ago


Tampa, Florida, United States Evolution Parking & Guest Services Full time
Job Summary

The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The Assistant Guest Services Manager will proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.

Key Responsibilities
  • Customer Service
    • Ensure each guest receives outstanding service by providing a friendly environment, which includes proactive greeting and thanking each guest.
  • Operations Coordination
    • Assist the Guest Services Manager in coordinating all activities related to valet operation.
  • Performance Improvement
    • Recommend measures to improve performance, guest satisfaction and increase efficiency.
  • Training and Development
    • Perform Evolution and Forbes Standards training as required.
  • Shift Management
    • Assist the Guest Service Manager perform the "Daily Huddle" during all shifts.
  • Staff Management
    • Authorize and manage break schedules and other shift options as required.
  • Quality Assurance
    • Ensure standards of professionalism and cleanliness are always maintained.
  • Recruitment and Hiring
    • Recruit qualified applicants for each position; ensuring adequate staff meet operational requirements.
  • Performance Evaluation
    • Provide feedback to Guest Service Manager for associate performance reviews and driving evaluations.
  • Personnel Actions
    • Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
  • Quality Control
    • Always ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
  • Team Motivation
    • Motivate and persuade team members to provide exceptional service.
  • Dress Code and Hygiene
    • Assist Guest Services Manager monitor and enforce established dress code and hygiene guidelines, including being properly identified, are consistently applied, and followed.
  • Administrative Tasks
    • Prepare schedules and compile payroll data as requested by Guest Services Manager.
  • Financial Management
    • Assist with processing deposit verifications and audit cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
  • Lot Inspections
    • Conduct lot inspections and suggest functional improvements as requested by Guest Services Manager.
  • Claims Investigation
    • Assist Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.


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