Assistant Guest Services Manager
5 days ago
The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The Assistant Guest Services Manager will proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.
Key Responsibilities- Customer Service
- Ensure each guest receives outstanding service by providing a friendly environment, which includes proactive greeting and thanking each guest.
- Operations Coordination
- Assist the Guest Services Manager in coordinating all activities related to valet operation.
- Performance Improvement
- Recommend measures to improve performance, guest satisfaction and increase efficiency.
- Training and Development
- Perform Evolution and Forbes Standards training as required.
- Shift Management
- Assist the Guest Service Manager perform the "Daily Huddle" during all shifts.
- Staff Management
- Authorize and manage break schedules and other shift options as required.
- Quality Assurance
- Ensure standards of professionalism and cleanliness are always maintained.
- Recruitment and Hiring
- Recruit qualified applicants for each position; ensuring adequate staff meet operational requirements.
- Performance Evaluation
- Provide feedback to Guest Service Manager for associate performance reviews and driving evaluations.
- Personnel Actions
- Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
- Quality Control
- Always ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
- Team Motivation
- Motivate and persuade team members to provide exceptional service.
- Dress Code and Hygiene
- Assist Guest Services Manager monitor and enforce established dress code and hygiene guidelines, including being properly identified, are consistently applied, and followed.
- Administrative Tasks
- Prepare schedules and compile payroll data as requested by Guest Services Manager.
- Financial Management
- Assist with processing deposit verifications and audit cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
- Lot Inspections
- Conduct lot inspections and suggest functional improvements as requested by Guest Services Manager.
- Claims Investigation
- Assist Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.
-
Front Desk Representative
2 weeks ago
Tampa, Florida, United States Guest Services Full timeJob Summary: We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Guest Services. As a key member of our hospitality management company, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience from check-in to check-out.Key Responsibilities:Front Desk Operations:...
-
Front Desk Representative
4 days ago
Tampa, Florida, United States Guest Services Full timeJob Summary: We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Guest Services. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Guest Services: Provide administrative support to...
-
Front Desk Representative
1 week ago
Tampa, Florida, United States Guest Services Full timeJob Summary: We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Guest Services. As a key member of our hospitality management company, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience from check-in to check-out.Key Responsibilities:Front Desk Operations:...
-
Marina Administrative Assistant
6 days ago
Tampa, Florida, United States Guest Services Full timeJob SummaryThe Marina Operations Coordinator will be responsible for providing exceptional support to the Marina Manager and ensuring the smooth operation of the marina. This individual will be the primary point of contact for customers and will be responsible for handling all aspects of marina operations, including administrative tasks, customer service,...
-
Guest Services Manager
1 week ago
Tampa, Florida, United States Crestline Hotels & Resorts Full timeJob Overview:The Front Desk Supervisor plays a crucial role in overseeing the daily functions of the front desk, ensuring that both productivity and employee satisfaction are prioritized while delivering exceptional service to guests.Key Responsibilities:Manage front desk operations to uphold high standards of guest service and staff performance.Facilitate...
-
Guest Services Manager
2 weeks ago
Tampa, Florida, United States Crestline Hotels & Resorts Full timeJob Overview:The Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the front desk at Crestline Hotels & Resorts. This position is responsible for overseeing daily activities to guarantee exceptional guest experiences and high employee satisfaction.Key Responsibilities:Manage front desk operations to uphold high standards of...
-
Guest Services Operations Manager
6 days ago
Tampa, Florida, United States Universal Weather and Aviation, Inc. Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at Universal Weather and Aviation, Inc. As a key member of our Guest Services Department, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.Key ResponsibilitiesCustomer...
-
Guest Services Representative
2 weeks ago
Tampa, Florida, United States Hotel Flor Tampa Full timeAbout the Role:We are seeking a dedicated Front Desk Agent to enhance our guest services at Hotel Flor Tampa Downtown. This position is ideal for individuals who thrive in a fast-paced environment and are committed to providing outstanding service to our guests.Company Overview:At Pyramid Global Hospitality, we prioritize our employees and foster a culture...
-
Guest Services Representative
2 weeks ago
Tampa, Florida, United States Pyramid Global Hospitality Full timeCompany Overview Pyramid Global Hospitality is a leading name in the hotel management industry, dedicated to fostering a culture that prioritizes its employees. Our commitment to a People First philosophy is evident in our supportive work environment, which promotes diversity, growth, and overall wellbeing. We offer a comprehensive range of employee...
-
Guest Service Ambassador
2 days ago
Tampa, Florida, United States Global Hotel Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Global Hotel Group. As a key member of our Front Desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesGuest ServiceProvide warm and welcoming...
-
Guest Services Representative
1 week ago
Tampa, Florida, United States Hotel Flor Tampa Full timeAbout the Role:We are seeking a dedicated Front Desk Agent to enhance our guest services at Hotel Flor Tampa Downtown. This position is ideal for individuals who thrive in a dynamic environment and are committed to providing outstanding hospitality.Company Overview:At Pyramid Global Hospitality, we prioritize a culture that values our employees. Our...
-
Guest Services Representative
1 week ago
Tampa, Florida, United States Hotel Flor Tampa Full timeAbout the Role:We are seeking a dedicated individual to fill the position of Front Desk Agent at Hotel Flor Tampa Downtown. This role is essential in providing outstanding customer service and ensuring a pleasant experience for all guests. If you have a passion for hospitality and enjoy engaging with people, this opportunity may be for you.Company...
-
Guest Services Specialist
2 weeks ago
Tampa, Florida, United States J. Joseph Salon Full timeJob OverviewSeeking a Dedicated Guest Services Specialist for an Upscale SalonAre you an articulate and engaging individual with a flair for customer interaction and a strong sales acumen? Our upscale salon is in search of a committed Guest Services Specialist to enhance our client experience. We offer both part-time and full-time roles for individuals who...
-
Guest Services Representative
2 weeks ago
Tampa, Florida, United States Pyramid Global Hospitality Full timeCompany Overview Pyramid Global Hospitality prioritizes its people. Our commitment to a supportive and inclusive workplace is evident in our focus on diversity, growth, and employee wellbeing. We believe in a People First culture, which is reflected in our employee development initiatives, benefits, and our dedication to fostering meaningful relationships....
-
Guest Services Supervisor
1 week ago
Tampa, Florida, United States Seminole Gaming Full timeJob DescriptionOverviewEmbarking on a career with Seminole Hard Rock Hotel & Casino Tampa is more than just a job; it’s an opportunity to thrive in a vibrant environment that combines entertainment and hospitality. This premier destination in Central Florida offers an array of high-stakes gaming options and a plethora of exciting slot machines. Managed by...
-
Guest Services Representative
2 weeks ago
Tampa, Florida, United States Remington Full timeGuest Services RepresentativeKey ResponsibilitiesProvide a warm welcome and assist visitors during their arrival and departure with utmost professionalism. Efficiently manage bookings and unique requests.Handle monetary transactions with precision and furnish guests with essential information regarding pricing and promotional offers.Possess a thorough...
-
Guest Services Representative
1 week ago
Tampa, Florida, United States Remington Full timeHotel Front Office AssociateKey ResponsibilitiesProvide a warm welcome and assist visitors during their arrival and departure with utmost professionalism. Efficiently manage bookings and special requests.Accurately handle financial transactions and inform guests about pricing and available discounts.Possess a thorough understanding of hotel operations and...
-
Guest Services Representative
2 weeks ago
Tampa, Florida, United States Remington Full timeHotel Front Office AssociateKey ResponsibilitiesProvide a warm welcome and assist visitors during their arrival and departure, ensuring a professional and pleasant experience. Efficiently manage bookings and accommodate special requests.Handle monetary transactions with precision and offer guests essential information regarding pricing and available...
-
Guest Services Specialist
2 weeks ago
Tampa, Florida, United States J. Joseph Salon Full timeJob OverviewSeeking a Guest Services Specialist for an Upscale Hair SalonAre you an articulate individual with a vibrant personality and a knack for sales? Our upscale hair salon is in search of a committed Guest Services Specialist to enhance our customer experience. We offer both part-time and full-time roles for those who excel in delivering outstanding...
-
Nighttime Parking Lot Supervisor
2 weeks ago
Tampa, Florida, United States Evolution Parking & Guest Services Full timePosition OverviewAbout Evolution Parking & Guest ServicesEvolution Parking & Guest Services specializes in providing premium valet parking and front door assistance tailored exclusively for the hospitality sector across the nation. Our operations encompass the management of parking and front door services, supported by a dedicated team that ensures...