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Guest Services Manager
2 months ago
Live Nation Entertainment is a leading global entertainment company, comprised of market leaders in ticketing, concerts, and media & sponsorship. We are seeking a Guest Services Manager to oversee the management of all guest service functions at our venue.
Key Responsibilities:- Interview, select, train, supervise, counsel, and discipline guest services staff to ensure maximum guest satisfaction.
- Organize and conduct meetings and communicate pertinent information to the staff.
- Schedule and direct staff in their work assignments.
- Regularly review and evaluate the department and recommend and implement new operational policies and procedures when necessary.
- Investigate and resolve all guest complaints. Interact positively with guests to maintain guest loyalty.
- Maintain a high level of customer service by responding to guest inquiries and resolving issues in a timely and professional manner.
- Collaborate with other departments to ensure seamless execution of events and provide exceptional guest experiences.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Monitor and analyze guest feedback and make recommendations for improvement.
- Stay up-to-date on industry trends and best practices in guest services.
- 3-5 years of experience in a role similar to this position.
- Strong computer skills in Outlook, Excel, Word, PowerPoint, and other related computer programs.
- Strong organizational skills.
- At least 2 years of experience in Guest Service and communications.
- Strong strategic thinking and creative problem-solving skills.
- Excellent verbal, written, and interpersonal communication skills.
- Acute sense of judgment, tact, and diplomacy.
- A strong sense of teamwork and ability to execute programs.
Live Nation Entertainment is a dynamic and inclusive company that values its employees. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating a work environment that is inclusive, diverse, and respectful of all employees.
Equal Employment Opportunity:Live Nation Entertainment is an equal employment opportunity employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds.
