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Guest Services Representative

2 months ago

Tampa, Florida, United States Pyramid Global Hospitality Full time
Company Overview

Pyramid Global Hospitality is a leading name in the hotel management industry, dedicated to fostering a culture that prioritizes its employees. Our commitment to a People First philosophy is evident in our supportive work environment, which promotes diversity, growth, and overall wellbeing. We offer a comprehensive range of employee benefits, including health insurance, retirement plans, and paid time off, along with unique perks such as wellness programs and discounts. Our focus on continuous training and development ensures that our team members have the skills necessary to advance their careers.

Location Overview

Hotel Flor Tampa Downtown, part of the Tapestry Collection by Hilton, is situated in the vibrant heart of Tampa. With 210 elegantly designed guest rooms and expansive meeting spaces, our hotel provides a unique experience for both guests and employees. We pride ourselves on our exceptional workplace culture, where every team member contributes to delivering outstanding service and creating memorable guest experiences.

Position Summary

We are currently seeking a Front Desk Agent who embodies a passion for hospitality and excels in customer service. This role is essential in ensuring guests receive a warm welcome and exceptional service throughout their stay.

Key Responsibilities

As a Front Desk Agent, your primary duties will include:
  • Delivering outstanding customer service by engaging with guests and showing genuine interest in their needs.
  • Managing the check-in process, ensuring that all guest requests are noted and fulfilled accurately.
  • Addressing any issues that arise and striving to exceed guest expectations through effective problem resolution.
  • Promoting special hotel programs and offerings to enhance the guest experience.
  • Collaborating with hotel staff across departments to ensure seamless service delivery.
  • Maintaining knowledge of emergency procedures and hotel policies.
  • Handling financial transactions with accuracy and integrity.
  • Communicating important information to the management team as necessary.
  • Assisting other departments as required to support overall hotel operations.