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Front Desk Representative

2 months ago

Tampa, Florida, United States Guest Services Full time

Job Summary: We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Guest Services. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:

  • Guest Services: Provide administrative support to management and staff, manage phone activity, and respond to guest inquiries.
  • Room Management: Register and assign rooms to guests, provide quotes for room rates, and up-sell guests when possible.
  • Cash Handling: Collect payment for charges on guest folios, ensure accurate cash handling, and balance cash and cash equivalents at the beginning and end of each shift.
  • Communication: Respond to guest complaints, resolve issues within scope of authority, and refer matters to management as needed.
  • Team Collaboration: Work closely with the Housekeeping Department to ensure seamless operations and maintain awareness of safety issues.

Requirements:

  • Education: High School Diploma preferred, minimum of 16 years of age.
  • Clerical Skills: Proficiency in typing, filing, office machine operations, cash register operation, and record maintenance.
  • Computer Skills: Proficiency in computer systems, reservations software, and point-of-sale systems.
  • Interpersonal Skills: Excellent communication, administrative, and telephone skills, with the ability to interact with diverse guests and colleagues.
  • Physical Demands: Ability to stand for extended periods, lift up to 25 lbs, and move about the property to accomplish tasks.

About Guest Services: Founded in 1917, Guest Services is a leading hospitality management company and National Park Service concessionaire. We take pride in providing exceptional services across various client sites, including luxury communities, hotels, resorts, and national parks. We are an Equal Opportunity/Affirmative Action employer and commit to Diversity, Equity, and Inclusion.