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Guest Service Ambassador

2 months ago

Tampa, Florida, United States Global Hotel Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Global Hotel Group. As a key member of our Front Desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Guest Service
    • Provide warm and welcoming greetings to guests, ensuring a positive first impression of our hotel.
    • Respond to guest inquiries and resolve issues in a timely and professional manner.
    • Offer personalized recommendations and assistance to enhance the guest experience.
  • Front Desk Operations
    • Process guest check-ins and check-outs efficiently, ensuring accuracy and attention to detail.
    • Manage guest room assignments, special requests, and preferences.
    • Handle guest complaints and concerns in a professional and empathetic manner.
  • Communication and Teamwork
    • Communicate effectively with colleagues and management to ensure seamless operations.
    • Participate in ongoing training and development to enhance skills and knowledge.
    • Contribute to a positive and supportive team environment.
Requirements
  • Education
    • High school diploma or equivalent required.
  • Experience
    • Minimum 2-3 years of experience in a customer-facing role, preferably in the hospitality industry.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and multitask effectively.
    • Basic computer skills and knowledge of property management systems.
Working Conditions

This is a full-time position requiring a flexible schedule, including weekends and holidays. The ideal candidate will be able to lift up to 30 pounds and stand for long periods.