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Field Technical Customer Service Specialist

3 months ago

San Francisco, California, United States Azek Co. Full time

Field Technical Customer Service Specialist

Job Category*:

  • Customer Service

Requisition Number*:

  • FIELD002272
Showing 1 location

Job Details

Description
**At AZEK, we dont just accept diversity


we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community.

AZEK is proud to be an equal opportunity workplace and is an affirmative action employer.**
POSITION SUMMARY:


Provides product application information and direct support to the end user community (distributors, dealers, contractors, builders, property owners, etc.) in the form of installation techniques, customer training, and claims/warranty investigation and resolution.

Assist in the creation and review of marketing materials, including technical content, install methods, end use/application visuals and warranty/claim statements.

Customer relations, negotiations, and technical skills are of the utmost importance in this role in order to make and communicate the appropriate, fact-based decisions.

The incumbent will display a commitment to The AZEK Company Core Values.
The AZEK Company is an industry leading manufacturer of engineered low-maintenance residential and commercial building products headquartered in Chicago, IL

ESSENTIAL FUNCTIONS

  • Creates and leads product knowledge trainings, including but not limited to, AZEK University, on-site installation/product trainings, field trainings to Dealer, Distribution, and Installing contractors.
  • Work closely with dealers, distributors, AZEK sales/customer service to prevent and/or solve product related field claims, concerns or issues.
  • Conducts job site visits to resolve property owner complaints/concerns.
  • Provides technical customer service, troubleshooting and general phone support to end users to resolve customer issues.
  • Create, develop and conduct application and installation and general product training to meet needs of the end user community and internal customers. Attends trade shows to provide to support sales and product knowledge.
  • Provides direct support on customer sales calls as necessary.
  • Conducts and/or organizes appropriate field testing to validate new and existing products regarding workability, weatherability, competitiveness, ease of installation, heat and chemical resistance, etc.
  • Assists in the development and support of an effective claims management process.
  • Performs other assignments as directed.

POSITION QUALIFICATIONS

  • Associate degree (two-year college or technical school) Preferred.
  • 2-5 + years experience in Building Materials Industry (Retail Lumberyard or Distribution)
  • General Construction Knowledge. Experience with Deck and Rail installation a plus.
  • Proficient in MS Office, PowerPoint, Excel and Outlook
  • Strong analytical abilities required
  • Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of large and small audiences
  • Strong communication skills; ability to speak clearly and persuasively in positive or negative situations

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