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Field Service Operations Manager

2 months ago

San Francisco, California, United States Canon Solutions America , Inc. Full time
About the Role:

We are seeking a seasoned Field Service Operations Manager to lead our team of technical service specialists in delivering exceptional service and support to our customers. As a key member of our organization, you will be responsible for overseeing the service operations of our digital solutions, including hardware, document management solutions, and related software.

Your Impact:
  • Lead a team of technical service specialists in providing top-notch service and support to our customers.
  • Select, hire, train, and develop current and new technical representatives to ensure they have the necessary skills and knowledge to deliver exceptional service.
  • Address and resolve customer issues in a timely and effective manner to achieve total customer satisfaction.
  • Oversee the warehousing process, including merchandise and inventory management.
  • Develop and educate the team on new technology and industry trends to ensure they are equipped to deliver innovative solutions.
About You:

We are looking for a highly skilled and experienced Field Service Operations Manager who possesses:

  • A Bachelor's degree in a relevant field or equivalent experience, plus 7 years of related experience and management of typically two or more regular full-time employees.
  • Service management experience in the technology industry, with a strong understanding of digital and electromechanical technology.
  • Hands-on field technical experience, with a vast knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle.
  • Strong communication skills, including the ability to develop and lead a team.
  • Excellent time management skills.
What We Offer:

We offer a competitive compensation package, including a base salary of $68,000 - $92,520, and a transportation allowance. Our company is committed to providing a comprehensive benefits package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

About Our Company:

Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. We are dedicated to promoting professional innovation, nurturing efficiency, and regulating costs through the unification of comprehensive digital and traditional printing and document management solutions.