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IT Support Technician

3 months ago

Houston, Texas, United States MD Anderson Cancer Center Full time

Provide support for computer hardware systems and applications as well as system interfaces and system components. Maintains awareness of industry trends and their impact on the Division of Cancer Medicine user community. Provide technical expertise necessary to maintain various computer systems throughout the Division of Cancer Medicine. Provide information regarding new technology pertinent to existing programs and recommends and/or identifies enhancements aimed at improving efficiency, productivity, and quality of patient care.

This is an onsite position.

Computer Hardware Support

Installs, configures, troubleshoots, repairs and maintains computer hardware and peripherals including but not limited to desktops, laptop, printers, tablets, smartphones, scanners, external storage media, and other devices required and used by the Division of Cancer Medicine user community.

Computer Software and Systems Support

Fulfills service requests and incidents for computer and mobile operating system installation, upgrade, troubleshooting, and performance optimization. Provide training on new and existing features of supported operating systems and applications. Responds to user inquiries in person and/or via remote tools within the specified Service Level Agreements. Assist users with hardware and software evaluation, pricing, and procurement within the Institution's guidelines.

Technical Documentation and Administrative

Manages all incidents and service requests via the appropriate ticketing system. Performs routine office functions necessary to ensure responsive service to the business community. Complies with Institutional Asset Management Policies. Assists with intra-team communications. Provide appropriate and timely documentation via the incident management system for each service call.

Other duties as assigned

Education: Bachelor's degree

Preferred Education: Bachelor's Level Degree

Certification Required : None

Preferred Certification: At least one of the following: ITIL, MCSA, MCSE, ACSP, ACDT, A+, Network+, Server +, or other technical certification in related discipline.

Experience Required: Two years of experience with desktop, mobile computing and/or network, including problem analysis/resolution, and installation. May substitute required education degree with additional years of equivalent experience on a one-to-one basis.

Preferred Experience: Four or more years' experience supporting computer hardware, software, network devices, and peripherals. Familiarity with various operating systems, including but not limited to, Microsoft Windows and Mac OS. Familiarity with supporting mobile devices such as tablets and smartphones. Experience working with enterprise managed software and equipment. Experience troubleshooting and remediating computer virus issues.

Onsite Presence: Is Required

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.

Additional Information

  • Requisition ID:
  • Employment Status: Full-Time
  • Employee Status: Regular
  • Work Week: Days
  • Minimum Salary: US Dollar (USD) 66,000
  • Midpoint Salary: US Dollar (USD) 82,500
  • Maximum Salary : US Dollar (USD) 99,000
  • FLSA: non-exempt and eligible for overtime pay
  • Fund Type: Hard
  • Work Location: Onsite
  • Pivotal Position: No
  • Referral Bonus Available?: No
  • Relocation Assistance Available?: No
  • Science Jobs: No

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