Current jobs related to Customer Service Coordinator - San Jose, California - Super Micro Computer

  • Customer Service Coordinator

    3 weeks ago

    San Jose, California, United States Next IT Full time

    Position Overview:A fulfilling opportunity where you can truly impact customer experiences, supported by competitive compensation and benefits.Type: Part-timeKey Responsibilities:What will you be doing? – The Details- Deliver exceptional customer service while adhering to all safety guidelines.- Facilitate a seamless flow of clients through the facility.-...

  • Customer Service Coordinator

    4 weeks ago

    San Jose, California, United States Next IT Full time

    Overview:A fulfilling opportunity where you can truly impact customer experiences, supported by competitive compensation and benefits.Position Type: Part-timeKey Responsibilities:What will you be doing? – The Details- Deliver exceptional customer service while adhering to all safety guidelines.- Facilitate a seamless flow of clients through the facility.-...

  • Customer Experience Coordinator

    3 weeks ago

    San Jose, California, United States Burlington Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Lead. As a key member of our store team, you will be responsible for leading day-to-day customer service initiatives and ensuring a positive shopping experience for all customers.Key Responsibilities:Lead Customer Service Initiatives: Drive...

  • Customer Service Supervisor

    6 days ago

    San Jose, California, United States Santa Clara Family Health Plan Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Santa Clara Family Health Plan. The successful candidate will be responsible for supervising the day-to-day activities of our Customer Service Representatives and Transportation Coordinators, ensuring that our members receive exceptional service and...

  • Customer Service Representative

    3 weeks ago

    San Jose, California, United States Ferrotec Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Ferrotec. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate order fulfillment, and collaborating with internal stakeholders to resolve any...

  • Service Coordinator

    6 days ago

    San Jose, California, United States LHH Full time

    Service Dispatcher Job DescriptionWe are seeking a skilled Service Dispatcher to support our operations team at LHH. The ideal candidate will have a strong background in dispatching, particularly in service or construction, and will be proficient in Microsoft Office.Key Responsibilities:Coordinate service work for maintenance, quoted work, time and material,...

  • Customer Service Representative

    3 weeks ago

    San Jose, California, United States Ferrotec Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Ferrotec. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate order fulfillment, and collaborating with internal stakeholders to resolve any issues...

  • Customer Service Representative

    4 weeks ago

    San Jose, California, United States Ferrotec Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Ferrotec. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate order fulfillment, and driving business growth through effective communication and...

  • Service Coordinator

    2 weeks ago

    San Jose, California, United States LHH Full time

    Job Title: Service DispatcherLocation: RemotePay Rate: $25-$33 per hourContract Length: 3-6 monthsJob Summary:We are seeking a skilled Service Dispatcher to join LHH's operations team. The ideal candidate will have a strong background in dispatching, particularly in service or construction, and will be proficient in Microsoft Office. This role involves...

  • Customer Service Supervisor

    2 weeks ago

    San Jose, California, United States Santa Clara Family Health Plan Full time

    Customer Service Supervisor Job SummaryWe are seeking a highly skilled Customer Service Supervisor to join our team at Santa Clara Family Health Plan. As a key member of our Customer Service Department, you will be responsible for supervising the day-to-day activities of our Customer Service Representatives and Transportation Coordinators.Key...

  • Customer Service Coordinator

    2 days ago

    San Diego, California, United States Penske Full time

    Job Summary:A Penske Customer Service Coordinator is responsible for working with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan. This role requires strong communication and organizational skills to ensure customer satisfaction and maximize productivity.Key Responsibilities:Develop...

  • Food Service Coordinator

    2 days ago

    San Jose, California, United States LifeMoves Full time

    LifeMoves Food Service Coordinator Job DescriptionWe are seeking a highly organized and detail-oriented Food Service Coordinator to join our team at LifeMoves. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our food service program.Key Responsibilities:Prepare, serve, and store food in a safe and...

  • Customer Service Representative

    2 weeks ago

    San Jose, California, United States Graniterock Full time

    **Job Summary**This position plays a crucial role in driving the success of Graniterock's trucking operations. As a key customer contact, you will be responsible for ensuring the delivery of short- and long-term goals through effective sales and logistics coordination.**Key Responsibilities**Comply with and promote Graniterock's safety initiatives to achieve...

  • Customer Service Supervisor

    1 week ago

    San Jose, California, United States Santa Clara Family Health Plan Full time

    Customer Service Supervisor Job SummaryWe are seeking a highly skilled Customer Service Supervisor to join our team at Santa Clara Family Health Plan. As a key member of our Customer Service Department, you will be responsible for supervising the day-to-day activities of our Customer Service Representatives and Transportation Coordinators.Key...

  • Customer Service Representative

    1 day ago

    San Jose, California, United States Vulcan Materials Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Vulcan Materials Company. As a key member of our sales team, you will be responsible for providing exceptional customer service to our walk-in and phone customers.Key ResponsibilitiesProvide product knowledge and excellent customer service skills to meet...

  • Customer Service Representative

    4 days ago

    San Jose, California, United States BBA Aviation Plc. Full time

    Job DescriptionAs a Customer Service Representative at Signature Aviation, you will play a vital role in delivering exceptional customer experiences at our Fixed Base Operators (FBO) worldwide. Your primary responsibility will be to provide top-notch service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide exceptional...

  • Customer Service Lead

    2 weeks ago

    San Jose, California, United States Burlington Full time

    {"h1": "Customer Service Lead Job Description", "p": "At Burlington, we're looking for a skilled Customer Service Lead to join our team. As a key member of our store team, you'll be responsible for leading day-to-day customer service initiatives and inspiring associates to provide exceptional customer service.Key Responsibilities:* Model company core values...

  • Customer Service Coordinator

    19 hours ago

    San Francisco, California, United States Allen Lund Company, LLC Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Allen Lund Company, LLC. As a key member of our operations team, you will play a critical role in ensuring the smooth movement of goods and exceptional customer service.Key ResponsibilitiesManage and distribute produce EDI loads to various...

  • Customer Service Representative

    1 day ago

    San Jose, California, United States Signature Aviation Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Signature Aviation. As a key member of our Fixed Base Operations (FBO) team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide top-notch...

  • Customer Service Coordinator

    2 weeks ago

    San Diego, California, United States Mattress Firm Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Mattress Firm. As a key member of our logistics team, you will be responsible for routing all deliveries and providing exceptional customer service to our internal and external customers.Key ResponsibilitiesSchedule DeliveriesCoordinate with...

Customer Service Coordinator

3 months ago

San Jose, California, United States Super Micro Computer Full time

Job Req ID: 24418


About Supermicro:


Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.

We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms.

Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.


Job Summary:


Supermicro was built to help the technology define what's possible, and every day millions of people use our products to achieve high performance and efficiency in our server technology.

Our key for Supermicro Computer, Inc.

to success in technology is designing a company around people committed to work with passion and being a part of our "Super Story".

The Customer Service Coordinator that can work closely with all related departments to meet priority on customer's requests on a daily basis is who we are looking for.

This position needs to follow work instructions in order to carry out the assignments correctly to meet tight schedules. If you have a passion for customer service and are looking for a great opportunity, Supermicro wants you to join our team


Essential Duties and Responsibilities:

  • Process product returns and conduct product failure analysis
  • Ensure a high level of customer service is delivered to all customers
  • Handle the day-to-day RMA Receiving activities
  • Answers telephone calls promptly and responds to customer's requests, inquiries and complaints in a respectful caring manner
  • Warranty verification for customers to meet RMA service requirements
  • Verifies and investigates into customer's complaints and drive for resolution in a timely manner for improvement
  • Manages customer escalations on the highest priority and work with internal teams for solutions
  • Responsible for setting realistic customer expectations, and meeting or exceeding these expectations
  • Follow up on RMA backlogs and outstanding to meet schedule commitment to customers
  • Parts fulfillment and support, repair charges processing and order confirmation
  • Work closely with internal departments as required


Qualifications:

  • Associate's degree preferred but not required
  • Minimum of 1 year of experience in Customer Service or related fields preferred
  • Excellent in written, interpersonal communications and organization skills
  • Strong customer service, ethics and ability to be empathetic and accept ownership
  • Detail oriented with excellent time management
  • Ability to Multi-task with minimum supervision and meet established deadlines
  • Independent person who also is a strong team player
  • Experience in a fast-paced environment
  • Proficient with MS Office applications with a strong emphasis on Excel and Outlook
  • Prior experiences handling small parts component is a plus
Please note that this position requires regular in-office attendance.

The successful candidate is expected to be present in the office during standard working hours as determined by the company.

In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.

Salary Range

$ $28.00

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role.

In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.


EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population.

It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.