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Customer Service Representative

2 months ago

San Jose, California, United States Ferrotec Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Ferrotec. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate order fulfillment, and collaborating with internal stakeholders to resolve any issues that may arise.

Key Responsibilities
  • Process quotations, sales orders, bookings, releases, and shipments in a timely and accurate manner
  • Coordinate with other departments to resolve problems and ensure seamless customer service
  • Utilize established procedures and work under immediate supervision to achieve objectives
  • Provide courteous, efficient, and complete service and support to customers via phone and email
  • Initiate customer orders for changes, consignments, returned/repaired products, short shipments, and credits
  • Respond to customer inquiries about price and delivery, and accept, qualify, and process requests for quotations
  • Enter sales orders into Oracle and update customer need dates as required
  • Participate in auditing order entry to ensure compliance with J-Sox requirements
  • Coordinate with other functions to ensure customers receive the best service possible
  • Prepare support information for sales and engineering to facilitate quotations and problem resolution
Requirements
  • High School Diploma or equivalent and 2-5 years experience, or Associate degree in a related discipline or equivalent and 0-2 years experience
  • Experience with an ERP system, preferably Oracle
  • Familiarity with international variances in cultural and legal issues related to sales transactions
  • Bi-lingual language skills (Chinese/English or Japanese/English) are preferred and may be required in some business units
Working Conditions

This role requires prolonged sitting/standing, occasional moving about to accomplish tasks, and occasional adjusting or moving objects up to 50 pounds in all directions. The employee may be subjected to low and high temperatures and prolonged use of computer monitors.

What We Offer

Ferrotec is proud to offer a competitive benefits package, including medical, dental, vision, life & disability, 401K matching, flexible work hours, tuition reimbursement, leadership development, travel and hotel discounts, paid time off, sick & wellness, and volunteer time. We are an equal opportunity and affirmative action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.