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Customer Service Coordinator

2 months ago

San Francisco, California, United States Allen Lund Company, LLC Full time
About the Role

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Allen Lund Company, LLC. As a key member of our operations team, you will play a critical role in ensuring the smooth movement of goods and exceptional customer service.

Key Responsibilities
  • Manage and distribute produce EDI loads to various offices
  • Manage and distribute produce manual tenders to various offices
  • Provide daily service reports
  • Manage and update the DSR for problem loads company-wide
  • Communicate with traffic departments on daily issues
  • Coordinate bidding on off-contract with value-added service
  • Maintain and increase ALC's image and reliability with customers
  • Determine a 'fair' price to charge the customer with management approval and oversight
  • Communicate product compatibility and shipping requirements for dry loads and temperature requirements and maintenance when handling produce loads with management oversight
  • Coordinate optimal loading and delivery patterns and times utilizing management insight in order to minimize time and miles traveled with regards to the customer, advising if a load is manageable
Requirements
  • Self-motivated, enthusiastic team player who excels in a fast-paced environment
  • Experience in Freight Brokerage/customer service is a plus
  • Excellent and effective communication skills
  • Strong customer service orientation and excellent work ethic
  • Ability to quickly process information and make decisions
  • Effective negotiation and problem-solving skills, and ability to handle conflict
  • Excellent time-management skills with the ability to multitask
  • Highly organized and detail-oriented
  • Ability to work well under pressure in a fast-paced environment
About Us

Allen Lund Company, LLC is an equal opportunity employer, dedicated to diversity. We foster a culture that promotes personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation.