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As a Customer Service Representative at Signature Aviation, you will play a vital role in delivering exceptional customer experiences at our Fixed Base Operators (FBO) worldwide. Your primary responsibility will be to provide top-notch service to our customers, ensuring their needs are met and exceeded.
Key Responsibilities:- Provide exceptional customer service to our clients, responding to their inquiries and resolving issues in a timely and professional manner.
- Work closely with our team to ensure seamless communication and coordination, ensuring that customer needs are met and exceeded.
- Assist with the processing of customer transactions, including fuel sales, hangarage, and other services.
- Maintain a high level of knowledge about our facilities, services, and surrounding areas, providing accurate information to customers.
- Collaborate with our maintenance and repair teams to ensure that customer aircraft are serviced efficiently and effectively.
- Participate in ongoing training and development to enhance your skills and knowledge, staying up-to-date with industry developments and best practices.
- High School diploma or equivalent required; relevant experience in customer service or a related field preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
- Basic computer skills, including proficiency in Microsoft Office and ability to learn new software.
- Ability to work flexible schedules, including evenings, weekends, and holidays, as required.
- Three to six months of experience in aviation, FBO, hospitality, or customer service.
- Knowledge of radio procedures and protocols.
Signature Aviation is the world's largest FBO network, with over 200 locations and 5,000 employees globally. We are committed to delivering exceptional customer experiences and seeking like-minded team members to join our team.
We offer a range of benefits, including medical, dental, and vision insurance, flexible spending accounts, life insurance, and 401(k) matching. We also provide opportunities for training and development, as well as a competitive salary and benefits package.
