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Customer Service Coordinator
2 months ago
A fulfilling opportunity where you can truly impact customer experiences, supported by competitive compensation and benefits.
Position Type:
Part-time
Key Responsibilities:
What will you be doing? – The Details
- Deliver exceptional customer service while adhering to all safety guidelines.
- Facilitate a seamless flow of clients through the facility.
- Manage incoming phone calls, screening and directing them as per company protocols.
- Process and comprehend managed care plans, obtaining necessary documentation from insurance providers.
- Provide clients with accurate and essential information.
- Schedule and confirm appointments, follow-up visits, and educational sessions.
- Maintain daily filing of patient records and prepare files for upcoming appointments.
- Monitor order statuses and inform clients of arrivals or delays.
- Keep the reception area organized and stocked with necessary materials.
- Handle daily mail and deliveries, ensuring inventory of office supplies is maintained.
- Participate in regular mandatory communication meetings.
Preferred Qualifications:
Are you the ideal candidate? – The Right Skills
- Proficient in both English and Spanish.
- Previous experience as a Receptionist, Front Office Representative, or similar role is preferred but not mandatory.
- 0-2 years of relevant experience or training is preferred.
- Experience managing multiple phone lines is advantageous.
- Strong organizational abilities are essential.
Additional Information:
We prioritize the well-being of our employees. We recognize the significance of financial stability and security, which is why we offer competitive pay for all team members, including bonus opportunities for every role. Our comprehensive benefits package includes health and dental insurance, a 401k retirement plan with company matching, flexible spending accounts, paid personal time off, company holidays, parental leave, employee discounts on eyewear, and much more.
At Next IT, we are committed to providing avenues for professional development and long-term career satisfaction. We offer training programs, access to educational resources, and pride ourselves on the increasing number of internal promotions.
We are an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.
As the welcoming face of our organization, Receptionists play a crucial role in greeting and assisting clients in a friendly manner upon their arrival. They ensure organized patient records and facilitate smooth scheduling, acting as the essential link in our operations.
This role provides prompt and courteous service to clients, whether in person or over the phone.
Enjoy your Sundays off, as we are closed every Sunday.
