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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Signature Aviation. As a key member of our Fixed Base Operations (FBO) team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Provide top-notch customer service to clients, responding to their inquiries and resolving issues in a timely and professional manner.
- Work closely with our team to ensure seamless communication and coordination of services, including fueling, hangarage, maintenance, and other support services.
- Maintain a thorough knowledge of our facilities, services, and amenities, as well as local information and attractions, to provide personalized recommendations to clients.
- Assist with administrative tasks, such as processing transactions, managing inventory, and maintaining accurate records.
- Participate in ongoing training and development to stay up-to-date on industry trends, best practices, and company policies.
- High school diploma or equivalent required; degree in a related field preferred.
- Minimum of 18 years of age; valid state license required where applicable.
- Ability to pass background checks, drug tests, and maintain airport security clearance.
- Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Ability to work flexible schedules, including nights, weekends, and holidays, as needed.
- Three to six months of experience in aviation, FBO, hospitality, or customer service; knowledge of radio procedures and protocols a plus.
At Signature Aviation, we offer a competitive compensation package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide ongoing training and development opportunities to help you grow in your career.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
