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Customer Care Specialist
3 months ago
** Customer Care Specialist**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO005266 Showing 1 location **Job Details**
**Description**
**ADS Security** is growing and was just named one of Nashvilles fastest growing private companies for the third consecutive year by the Nashville Business Journal. We are a cutting-edge security company that provides residential and commercial security systems, home automation, video surveillance, and fire alarms. We offer industry-leading compensation, full benefits (including 401K), a leadership team that values their employees above all else.
**Benefits Offered:**
Medical, Dental, Vision, as well as Supplementary Insurance Benefits
401k matching up to 5%
Company issued cell phone and iPad
Paid Holidays and PTO
Rich Employee Referral Bonus
Presidents Club
Employee Recognition Program
Company vehicle provided for jobs
Company provided tools
Company paid uniform
Ability to advance and earn more income with our Pay for Knowledge Incentive Program
Free Security System
Family Culture
**Summary:**
The Customer Care Specialist handles inbound/outbound calls from customers to provide information regarding products and services. Specialist will be responsible for account questions, billing, payments and resolving complaints via phone & email. Also, assist in routing calls to the correct department/branch, customer follow-up, and more.
**Essential Job Duties:**
Resolves Customer complaints (first call resolution)
Investigates questions related to billing, service, and products
Answers questions pertaining to the customers account
Emphasizes product/service features and benefits
**Other Duties:**
Performs other duties as requested
**Knowledge, Skills, & Abilities:**
Attention to detail
Ability to handle high inbound call volume and some outbound call volume
Self-motivated, with high energy and an engaging level of enthusiasm
Excellent customer service skills and a strong record of contributing to a team environment
Excellent speaking and active listening skills
Comfortable selling by phone
Ability to learn products
Telephone skills
Ability to clearly and effectively communicate verbally and in writing in English
Ability to manage time effectively and efficiently
Ability to multi-task
Regular and reliable attendance
**Minimum Qualifications:**
1 Year Customer Service experience
High School Diploma or Equivalent
Intermediate PC skills including Microsoft Office Excel, Word, and Outlook
Possess a valid drivers license
Eligible to work in the U.S. without sponsorship
**Physical Demands:**
Ability to operate computer, phone and other office equipment as needed
Ability to work effectively using a personal computer for long periods of time
Ability to sit/stand at workstation for extended periods of time
Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
Ability to perform the essential functions of the position with or without reasonable accommodation
*ADS Security is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.*
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
**Required**
Drivers License
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
