Customer Support Specialist

1 week ago


Nashville, Tennessee, United States Bartech Full time

Position Overview:

As a Customer Support Specialist at Bartech, you will play a crucial role in ensuring customer satisfaction and managing inquiries effectively. This position is designed for individuals who are passionate about providing exceptional service and support.

Key Responsibilities:

Your primary responsibilities will include:

  • Acting as the main point of contact for a designated group of clients, overseeing the complete order management and logistics process.
  • Coordinating daily interactions with various departments, including materials management, distribution centers, and sales teams.
  • Facilitating communication between customers and internal teams to ensure seamless service delivery.
  • Maintaining precise records of customer interactions and transactions using company systems.
  • Collaborating with different operational teams to identify and implement process improvement initiatives.
  • Engaging in continuous improvement projects to enhance service quality.

Qualifications:

To be successful in this role, candidates should possess the following:

  • Strong sense of responsibility, punctuality, and a proactive approach to exceeding customer expectations.
  • Excellent attention to detail and organizational skills, coupled with strong analytical and problem-solving capabilities.
  • Outstanding verbal and written communication skills, with the ability to interact effectively with diverse individuals.
  • A bachelor's degree or a minimum of two years of relevant experience is preferred.
  • Basic knowledge of logistics and supply chain processes, including shipping terms and regulations.
  • Ability to apply analytical reasoning and statistical methods to address challenges and make informed decisions.
  • Proficiency in Microsoft Office applications and the ability to learn company-specific systems.

Benefits:

As a Customer Support Specialist with Bartech, you will benefit from:

  • Comprehensive medical, dental, and vision coverage.
  • 401(k) retirement plan options.
  • Personalized support from a dedicated employee care representative.
  • Opportunities for direct employment based on performance and client needs.

Join Bartech and contribute to a team that values dedication and professionalism while providing top-notch service to our clients.



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