Current jobs related to General Manager - Gatlinburg, Tennessee - Holiday Inn Club Vacations

  • Assistant Store Manager

    3 weeks ago

    Gatlinburg, Tennessee, United States Lids Full time

    Job SummaryWe are seeking a highly motivated and experienced Assistant Store Manager to join our team at Lids Marketplace Mall. As a key member of our leadership team, you will be responsible for driving sales growth, developing and training store personnel, and ensuring the overall success of our store.Key ResponsibilitiesSales Generation: Develop and...

  • Site Management Specialist

    3 weeks ago

    Gatlinburg, Tennessee, United States Project Solutions Inc. Full time

    Construction Management RepresentativeLocation: Great Smoky Mountains National Park, Gatlinburg, TennesseeSalary Range: $90,000 to $110,000 annually based on experienceProject Solutions Inc. is in search of a skilled Construction Management Representative to oversee various projects at Great Smoky Mountains National Park. This role offers a unique...

  • Operations Manager

    17 hours ago

    Gatlinburg, Tennessee, United States Jason Aldean's, Gatlinburg Full time

    Job Title: Operations ManagerAt Jason Aldean's, Gatlinburg, we are seeking a highly skilled and experienced Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our venue, ensuring that our guests receive exceptional service and that our staff are equipped to deliver...

  • Construction Project Management Specialist

    4 weeks ago

    Gatlinburg, Tennessee, United States Project Solutions Inc. Full time

    Construction Management RepresentativeLocation: Great Smoky Mountains National Park, Gatlinburg, TennesseeSalary Range: $90,000 to $110,000 annually based on experienceProject Solutions Inc. is in search of a skilled Construction Management Representative to oversee various projects at Great Smoky Mountains National Park. This role offers the chance to work...

  • Housekeeping Operations Manager

    3 weeks ago

    Gatlinburg, Tennessee, United States Westgate Resorts Full time

    Job SummaryWe are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at Westgate Resorts. As a key member of our housekeeping department, you will be responsible for leading the daily housekeeping operations and ensuring that all housekeeping services meet our high standards of quality and service.Key...

  • Facility Maintenance Associate

    4 weeks ago

    Gatlinburg, Tennessee, United States The Sports Facilities Companies Full time

    POSITION TITLE:Facility Maintenance AssociateLOCATION:Gatlinburg, TNDEPARTMENT:OperationsREPORTS TO:Assistant General ManagerEMPLOYMENT STATUS:Part-TimeABOUT THE ORGANIZATION:Sports Facilities Management, LLC (SFM) is a leading entity in the management of sports, fitness, leisure, and entertainment facilities. Our mission is to enhance the health and...

  • Facility Cleaner

    4 weeks ago

    Gatlinburg, Tennessee, United States The Sports Facilities Companies Full time

    Job OverviewPOSITION: CUSTODIANCOMPANY: Sports Facilities Management, LLCLOCATION: Gatlinburg, TNDEPARTMENT: OPERATIONS/FACILITIESREPORTS TO: ASSISTANT GENERAL MANAGERSTATUS: PART-TIMEABOUT US:Sports Facilities Management, LLC (SFM) is a leading entity in the management of sports, fitness, leisure, and entertainment facilities. We oversee the daily...

  • Front Desk Representative

    5 days ago

    Gatlinburg, Tennessee, United States Westgate Resorts Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Westgate Resorts. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Key Responsibilities:Guest Check-In/Check-Out: Efficiently register guests,...

  • Front Desk Representative

    2 weeks ago

    Gatlinburg, Tennessee, United States Westgate Resorts Full time

    {"title": "Front Desk Agent", "description": "Deliver Exceptional Guest ExperiencesAs a Front Desk Agent at Westgate Resorts, you will be the first point of contact for our guests, setting the tone for their entire stay. Your warm and welcoming demeanor will make our guests feel at home, ensuring a positive and memorable experience.Key...

  • Sales Executive

    2 weeks ago

    Gatlinburg, Tennessee, United States Hilton Grand Vacations Full time

    About the RoleWe are seeking a highly motivated Sales Executive to join our team at Hilton Grand Vacations. As a Sales Executive, you will be responsible for presenting ownership products and programs to our guests and potential owners, generating sales volume while maintaining a professional and ethical representation of the company.Key...

  • Front Desk Representative

    3 weeks ago

    Gatlinburg, Tennessee, United States Westgate Resorts Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Westgate Resorts. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience for all who visit our resort.Key ResponsibilitiesGuest Check-In/Check-Out: Efficiently register...

  • Maintenance Technician

    3 weeks ago

    Gatlinburg, Tennessee, United States Margaritaville Resort Gatlinburg Full time

    Job SummaryWe are seeking a skilled Maintenance Technician to join our team at Margaritaville Resort Gatlinburg. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our hotel equipment and tools.Key ResponsibilitiesGuest Services: Respond promptly and efficiently to all guest requests, providing a high level...

  • Hotel Maintenance Professional

    3 weeks ago

    Gatlinburg, Tennessee, United States Margaritaville Resort Gatlinburg Full time

    Job SummaryWe are seeking a skilled Maintenance Technician to join our team at Margaritaville Resort Gatlinburg. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our hotel equipment and tools.Key ResponsibilitiesGuest Services: Respond promptly and efficiently to all guest requests, providing a high level...

  • Sales Executive

    1 week ago

    Gatlinburg, Tennessee, United States Hilton Grand Vacations Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Executive to join our team at Hilton Grand Vacations. As a Sales Executive, you will be responsible for presenting ownership products and programs to our guests and potential owners, generating sales volume while maintaining a professional and ethical representation of the company.Key...

  • Guest Experience Specialist

    3 weeks ago

    Gatlinburg, Tennessee, United States Ryman Hospitality Properties Full time

    Job SummaryThe Customer Service Representative will provide exceptional service to guests while promoting and selling products in a retail space. The ideal candidate will adhere to standard operating procedures for service, sales, and merchandising while creating authentic and memorable guest experiences.Key ResponsibilitiesProvide excellent customer service...

  • Facility Maintenance Associate

    4 weeks ago

    Gatlinburg, Tennessee, United States The Sports Facilities Companies Full time

    Position OverviewFACILITY MAINTENANCE ASSOCIATECompany: The Sports Facilities CompaniesLOCATION: Not SpecifiedDEPARTMENT: OPERATIONS/FACILITIESREPORTS TO: OPERATIONS MANAGERSTATUS: PART-TIMEABOUT THE ORGANIZATION:The Sports Facilities Companies is recognized as a leader in the management of sports, fitness, and recreational facilities. Our mission is to...

  • Facility Maintenance Specialist

    4 weeks ago

    Gatlinburg, Tennessee, United States The Sports Facilities Companies Full time

    POSITION OVERVIEWThe ideal candidate for the Custodian role is meticulous, adaptable, and prepared to engage in routine cleaning as well as special projects as necessary.RESPONSIBILITIESThe Custodian will be tasked with the thorough cleaning and sanitization of various areas including office spaces, meeting rooms, restrooms, and public areas. Key...

  • Facility Cleaner

    4 weeks ago

    Gatlinburg, Tennessee, United States The Sports Facilities Companies Full time

    POSITION SUMMARYThe ideal candidates for this role are meticulous, adaptable, and prepared to undertake non-routine cleaning tasks and special projects as required.PRIMARY RESPONSIBILITIESThe Custodian will be accountable for the thorough cleaning and sanitization of office areas, meeting spaces, restrooms, and public zones. Responsibilities include, but are...

  • Facility Cleaner

    4 weeks ago

    Gatlinburg, Tennessee, United States The Sports Facilities Companies Full time

    POSITION SUMMARYThe ideal candidates for this role are meticulous, adaptable, and ready to undertake routine cleaning and specialized projects as required.ROLE RESPONSIBILITIESThe Custodian will be tasked with the cleaning and sanitizing of various areas including office spaces, meeting rooms, restrooms, and public zones.PRIMARY DUTIES INCLUDE:1. Conduct...

  • Housekeeper

    4 days ago

    Gatlinburg, Tennessee, United States Westgate Resorts Full time

    Job SummaryWe are seeking a detail-oriented and customer-focused Housekeeper to join our team at Westgate Resorts. As a Housekeeper, you will be responsible for ensuring the cleanliness and comfort of our guest rooms, providing exceptional customer service, and maintaining the highest standards of quality and safety.Key ResponsibilitiesClean and sanitize...

General Manager

3 months ago

Gatlinburg, Tennessee, United States Holiday Inn Club Vacations Full time
Job DescriptionJob Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.

This challenging position has overall responsibility for managing the daily operations of the resort to ensure superior guest and owner satisfaction, service and product quality, drive brand and value initiatives, resort performance, develop our team members and meet financial goals.


ESSENTIAL DUTIES AND TASKS

  • Build and influence an exceptional team who are engaged in creating an exciting future for our brand through targeted selection – hire, train, involve and recognize. Lead a diverse and engaged workforce promoting a positive work environment. Meet or exceed employee engagement targets. Mentor, motivate, recognize, coach and counsel direct reports and team members. Promote thoughtful leadership empowerment and development with a focus on succession planning. Administer necessary coaching forms, corrective actions, action/process improvement plans, mid and annual performance reviews.
  • Drive memorable vacation experiences focusing on the guest journey elements that matter most in a style of services our guests and owners expect. Ensure highest levels of guest satisfaction through engagement with guests and owners, set positive guest interaction examples for staff; assessment of guest service surveys and trends; and follow through on all guest issues and opportunities. Meet or exceed brand and department performance standards, goals and expectations. In locations where F&B, retail and/or activities exist he/she must ensure brand compliance, hours of operation and activity schedule meet the business standards and guest needs.
  • Manage risk promoting a culture of safety and demonstrating a commitment to employee and guest through company and property safety programs and initiatives.
  • Participate in Green Engage and other sustainable programs to reduce our footprint and impact on the environment.
  • Manage HOA, Retail and/or Developer operating and reserve financials to meet or exceed goals and expectations. Partner with finance to create realistic budgets while managing HOA increases. Monitor and effectively manage controllable to include payroll, inventory and product. Monitor and refine controls and compliance plans. Ensure successful execution of AUM and Reserve plans. Influence, build and maintain positive and professional internal and external business relationships.

SUPERVISORY RESPONSIBILITIES

  • This individual provides a level of direct supervisor to the resort leaders which may include an Assistant General Manager, Manager of Resort Operations, Guest Services, Maintenance, Housekeeping and F&B/Retail. Positions are location and size specific.

EDUCATION and/or EXPERIENCE

  • 4-Year College Degree preferred.
  • High School Diploma, GED equivalent required.
  • Minimum of four-six years of experience in Resort Operations, the hotel/motel/timeshare/resort or related industry with three-five years in a supervisory role.
  • Effectively write and speak English.

CERTIFICATES, LICENSES, REGISTRATIONS

  • Community Association Manager – required within the first year of employment where applicable.
  • CPR preferred. Should obtain with the first 90 days of employment.
  • Hotel/motel/resort/management certifications a plus.
  • Serve-Safe or TIPS preferred where alcohol is served or sold.

QUALIFICATIONS

  • Must be able to demonstrate leadership, thoughtful decision making, effective communication, accountability, interpersonal skills and an ability to influence, build and maintain positive professional internal and external business and HOA relationships.
  • Must have a strong comprehension of operation and retail (where applicable) budget and reserve development, compliance, inventory purchasing control, negotiation and management of service contracts, renovation schedules, annual unit maintenance and service from all required outside contractors.
  • Must have a strong focus on leading others, growing and developing a high performance team and inspiring a culture of excellence while successfully influencing and partnering with company leaders outside of the resort operations group (Sales, Marketing, Inventory and Rental Management, Brand Delivery, Finance, IT, HR, Brand Services, Purchasing, etc.).
  • Must ensure full and complete understanding and compliance of our Brand Standards.
  • Must be at least 21 years of age with a valid driver's license, and minimum of 4 years of driving experience.