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Guest Experience Specialist

2 months ago

Gatlinburg, Tennessee, United States Ryman Hospitality Properties Full time

Job Summary

The Customer Service Representative will provide exceptional service to guests while promoting and selling products in a retail space. The ideal candidate will adhere to standard operating procedures for service, sales, and merchandising while creating authentic and memorable guest experiences.

Key Responsibilities

  • Provide excellent customer service by adhering to all customer service initiatives as laid out by the Store Manager.
  • Actively sell and upsell products based on customer likes and needs.
  • Learns and knows the product collections that are carried in each location.
  • Become proficient in the stock we carry to better assist all guests.
  • Responsible for creating and maintaining merchandising presentation throughout the store including visual presentations.
  • Keeps merchandise stocked and the store properly filled and organized throughout the shift.
  • Maintains general order and cleanliness of merchandise location and stockrooms.
  • Includes cleaning windows, spot sweeping of floors, dusting of merchandise displays and emptying trashcans as needed.
  • Accountable for daily cash register sales and proper check in/check out procedures, adhering to Ryman Hospitality cash-handling policies.
  • Ensure adding on to sales is done with consistency.
  • Responsible for work of others as requested.
  • Provides the management team with customer comments and feedback about the merchandise, offerings and experiences at our facilities.
  • Reports any concerns, maintenance problems, etc. to management.
  • Responsible for being familiar with emergency procedures and responding accordingly in emergency situations, including properly evacuating the retail location, moving all employees and guests at least 300 feet from the building, should an evacuation become necessary.

Requirements

  • Education: High school diploma or equivalent preferred.
  • Experience: 1+ year of experience in customer service, sales, and/or cash handling preferred.
  • Knowledge, Skills and Abilities: Possess an outgoing personality and an aptitude for sales.