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Fraud Investigator

3 months ago

Malvern, Pennsylvania, United States Bm Technologies Inc. (bmtx) Fka Bankmobile Full time

Job Title: Fraud Investigator

Company: BM Technologies, Inc.

Reporting to: Fraud Investigations Manager

About The Role

The Fraud Investigator plays a crucial role in analyzing and identifying fraud trends and patterns within Credit and/or Debit card portfolios. By implementing preventive actions, the Investigator helps mitigate exposure to fraud. They are also involved in Fraud Prevention projects and association-related risk assessments and compliance.

Primary & Essential Responsibilities

  • Review, mitigate, investigate, and recover allegations or suspicions of external customer asset fraud.
  • Analyze transmittal records and supporting documentation to determine chargeback eligibility.
  • Ensure timely prevention of monetary losses while maintaining quality standards.
  • Communicate with customers, merchants, and leadership regarding fraud claims.
  • Maintain departmental procedures and ensure accurate fraud reporting.
  • Report important fraud trends and potential issues to management.
  • Utilize Case Management System and reporting tools effectively.
  • Conduct research using available tools and systems for case resolution.
  • Assess client profile data against hits to identify abnormal activity.
  • Escalate retention or termination decisions and monitor account closures.
  • Proactively identify risks and drive mitigation activities.
  • Collaborate with management to escalate risks to enhance risk management.
  • Take actions to block and prevent future fraud while minimizing customer impact.
  • Perform other duties as assigned.

Required Skills & Experience:

  • Degree preferred, high school diploma with 2-3 years of experience in the financial sector.
  • Ability to thrive in a fast-paced environment with deadlines.
  • Apply judgement and problem-solving skills effectively.
  • Strong verbal and written communication skills.
  • Excellent organizational and time-management skills.
  • Manage multiple tasks competently and professionally.
  • Proficient in Microsoft Word and Excel.

About BM Technologies, Inc.

BM Technologies, Inc. is a leading digital banking platform in the U.S., offering checking and savings accounts, personal loans, credit cards, and financial wellness solutions. The company is dedicated to technology, innovation, user-friendly products, and education, aiming to create lifelong customers. Utilizing a multi-partner distribution model called Banking-as-a-Service (BaaS), BMTX acquires customers more efficiently than traditional banks, serving over two million account holders and providing services at 725 college campuses across the U.S. BM Technologies, Inc. operates as a technology company providing banking services through its partner banks, ensuring customer satisfaction and financial security.