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Fraud Analysis Specialist

2 months ago

Malvern, Pennsylvania, United States Customers Bank Full time

At Customers Bank, we are dedicated to delivering exceptional customer experiences through hard work, smart strategies, and collaboration. Our vision, mission, and values are the guiding principles that help us achieve excellence. We prioritize passion, creativity, integrity, alignment, and execution as the foundations of our organizational culture. Each team member is encouraged to create personal development plans to reach their highest potential in both personal and professional realms.

Position Title: Fraud Analysis Specialist

FLSA: Exempt

Department: Fraud Prevention & Investigations

Work Location: Hybrid

About Customers Bank:

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets, committed to providing personalized service to businesses, professionals, individuals, and families.

Our Commitment:

Customer-Centric Approach: We assign a dedicated team member to each customer, ensuring their needs are met today and in the future.

Innovative Solutions: We leverage the latest tools and technologies to respond swiftly to market conditions, helping our customers stay ahead.

Reliable Partnership: Our innovations are grounded in extensive experience and a strong financial foundation, making us a trustworthy partner.

Key Responsibilities: The Fraud Analysis Specialist plays a crucial role in providing comprehensive fraud mitigation support as part of the Fraud Prevention and Investigations Team. Key duties include conducting routine to complex fraud investigations, preparing suspicious activity reports, and monitoring fraud detection systems across various payment channels. This role also involves investigating and processing Regulation E Claims (ACH/Debit Card Disputes). The position demands the ability to make significant decisions in a dynamic environment, with team members empowered to exercise professional judgment in case analysis. Fraud Analysis Specialists are expected to cross-train on all departmental functions.

  • Experience:
    • In-depth understanding and proven execution of best practices in conducting fraud investigations, including knowledge of fund recovery processes.
    • Basic knowledge of regulatory requirements related to fraud investigations, such as the Bank Secrecy Act, UCC, Regulation CC, Regulation E, and Gram-Leach-Bliley.
    • Demonstrated professionalism and confidence in conducting interviews with victims, witnesses, and suspects.
    • Ability to balance risk management with customer experience considerations.
    • Strong multitasking abilities while remaining adaptable to ongoing changes in the fraud landscape.
    • Effective communication skills to engage with potential fraud victims or suspects during the validation of high-risk financial activities.
  • Leadership:
    • Drive positive change within the organization through effective communication of critical issues.
    • Set a positive example by participating in continuous education opportunities, such as conferences and training, to stay updated on evolving fraud trends.
    • Support new bank initiatives by identifying fraud risks and developing mitigation strategies.
  • Analytical Skills:
    • Proficient in utilizing various systems and Microsoft Excel to analyze fraudulent activities and patterns.
    • Identify opportunities for enhancing internal policies and controls through fraud case analysis.
    • Employ multiple tools and systems to identify, investigate, and mitigate fraud.
  • Technical Writing:
    • Ability to produce comprehensive yet concise case reports to meet departmental and regulatory standards.
Qualifications:
  • Minimum of 3 years of experience in fraud investigation, preferably within the financial services sector.
  • Thorough knowledge of industry concepts, practices, and procedures, particularly regarding interviews and regulatory reporting.
  • Exhibit self-confidence with excellent verbal and written communication skills.
Technical Skills:
  • Proficient in office applications, including MS Office (Word, Excel, Outlook).
Customers Bank is an equal opportunity employer, committed to diversity, equity, and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, or any other legally protected characteristics. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.

Join us in our mission to deliver innovative solutions and memorable experiences for our customers. Together, we can shape the future.