Fraud Investigator

6 days ago

Malvern, Pennsylvania, United States Customers Bank Full time
About the Role

We are seeking a highly skilled Fraud Investigator to join our team at Customers Bank. As a key member of our Fraud Prevention and Investigations Team, you will play a critical role in providing cross-functional, fraud mitigation support.

Key Responsibilities
  • Conducting Investigations: Conduct routine to complex fraud investigations, suspicious activity reporting, and monitoring of fraud detection alerting systems covering multiple payment channels.
  • Regulatory Compliance: Investigate and process Regulation E Claims (ACH / Debit Card Disputes) while ensuring compliance with relevant regulations.
  • Collaboration and Communication: Work closely with internal stakeholders to identify and mitigate fraud risks, and effectively communicate with customers and other external parties as needed.
  • Technical Skills: Utilize various systems and Microsoft Excel to analyze fraudulent account activities and patterns, and identify opportunities to enhance internal policies, procedures, and controls.
Requirements
  • Experience: Minimum 3 years of experience in fraud investigation, preferably in the financial services industry.
  • Knowledge and Skills: Thorough knowledge of fraud concepts, practices, and procedures, including interview/interrogation and regulatory reporting. Possess self-confidence, excellent verbal/written communication, and interpersonal skills.
  • Technical Skills: Proficiency in office skills, including computer, typing, and MS Office (Word, Excel, Outlook). Knowledge of core and ancillary banking systems.
What We Offer

At Customers Bank, we value diversity, equity, and inclusion. We are committed to creating a culture that reflects the value we place on these principles. We offer a dynamic work environment, opportunities for professional growth, and a competitive compensation package.

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