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Disputes Manager

2 months ago

Malvern, Arkansas, United States BM Technologies, Inc. Full time
Job Description

Company Overview

BM Technologies, Inc. is a leading Banking-as-a-Service (BaaS) provider, offering a range of financial products and services to millions of Americans. Our mission is to provide a more affordable, transparent, and consumer-friendly banking experience.

About the Role

We are seeking an experienced professional to lead our Regulation E department, with a strong focus on reducing fraudulent claims while ensuring compliance with federal regulations. The Disputes Manager will be responsible for leading, inspiring, coaching and developing a group of high performing colleagues on the Disputes Team in Fraud Prevention & Investigations at BMTX under the direction of the SVP, Fraud Prevention & Investigations.

Key Responsibilities

  • Oversee all aspects of Regulation E compliance and dispute resolution
  • Develop and implement strategies to detect and prevent fraudulent claims
  • Manage a team of analysts and investigators
  • Stay current with regulatory changes and industry best practices
  • Collaborate with other departments to improve fraud prevention measures
  • Analyze data to identify trends and potential areas of risk
  • Coach, mentor and develop staff, including overseeing new employee recruitment, on boarding, and retention of high performing colleagues.
  • Empower employees to take responsibility for their jobs and goals through goal setting, feedback, and performance development planning.
  • Report on department performance and fraud reduction metrics

Requirements

  • Bachelor's degree in Finance, Business, or related field
  • 5+ years of experience in banking compliance, with focus on Regulation E
  • Strong knowledge of electronic funds transfer regulations and fraud prevention techniques
  • Excellent analytical and problem-solving skills
  • Leadership experience and ability to manage a team effectively
  • Proficiency in data analysis and reporting tools

Preferred Qualifications

  • Advanced degree or relevant certifications (e.g., CAMS, CFE)
  • Experience with machine learning or AI-driven fraud detection systems